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Our Services

From enterprise technical support to critical case management, to customer success, how can we help you?

Technical Support

Moving seamlessly across your product portfolio

“We understand what it takes to deliver great technical support because engineering and tech is at our core.”

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Olugbolahan Olusanya

Global Delivery Lead

Premium Technical Support

High value customers deserve white glove support

“Premium guarantees personalized assistance by experts who know your business in depth and help you get the most out of your investment.”

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Bozhidar Ivanov

Regional Delivery Lead

Escalation Management

Single point-of-contact to ensure complete and timely resolution

“Resolving mission critical issues is about empowering employees with deep technology knowledge and outstanding communication skills.”

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Qi Zhang

Operations Manager

Sales Team Support

Helping your high-value sales teams stay in front of customers

“Helping create sales solutions, upgrades, quote support, license transfers – whatever you need to make your life easier, and your teams run smoother.”

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Hang Do Thanh (Sushi)

Sales Assist Team Manager

Customer Success

Moving you from reactive break-fix to a proactive engine for growth

“From day one we proactively work with customers to grow, renew and form deeper relationships.”

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Stephanie Le-Gall-Habiche

Global Delivery Lead

Professional Services

A seamless extension of your technology team

“We look for engineers and IT talent that become an extension of your team. The resource you need to keep moving ahead.”

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Lars Johannisson

Africa Operations

Customer Service and Billing

Every touchpoint with your customer is an opportunity to connect

“We focus on effective and timely communication. It’s the start of a positive customer experience and people appreciate us getting it right.”

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Mandy Adams

Global Delivery Lead

How can we support you?

Let's start the conversation. Contact us to learn more.

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