Premium IT & Tech Support | Customer Success

Technical Support

Moving seamlessly across your product portfolio

"We understand what it takes to deliver great technical support because engineering and tech is at our core."

Olugbolahan Olusanya

Global Delivery Lead

Olugbolahan Olusanya

Global Delivery Lead

"We understand what it takes to deliver great technical support because engineering and tech is at our core."

Technical Support

Moving seamlessly across your product portfolio

From software to devices, infrastructure to cloud services, delivering great customer support across our clients’ product portfolio is at the heart of our service offering. Our deep technical experience enables growth, agility, and a superior business model for your enterprise.

"We understand what it takes to deliver great technical support because engineering and tech is at our core."

Olugbolahan Olusanya

Global Delivery Lead

Olugbolahan Olusanya

Global Delivery Lead

"We understand what it takes to deliver great technical support because engineering and tech is at our core."

Service Benefits

Provides a seamless extension of your team.

Agile approach and data-driven insights to optimize delivery.

Specialized training for upskilling technical and soft skills.

Proven experience in managing complex technology environments.

Premium Technical Support

High value customers deserve white glove support

"We guarantee personalized assistance and in-depth knowledge of your business to maximize your ROI."

Bozhidar Ivanov

Regional Delivery Lead

Bozhidar Ivanov

Regional Delivery Lead

"We guarantee personalized assistance and in-depth knowledge of your business to maximize your ROI."

Premium Technical Support

High value customers deserve white glove support

Specifically designed for your premier customers, we provide faster response times, dedicated support teams, and a white-glove experience. We tailor the service to match your offering, creating a seamless customer experience aligned to your standards and brand identity.

"We guarantee personalized assistance and in-depth knowledge of your business to maximize your ROI."

Bozhidar Ivanov

Regional Delivery Lead

Bozhidar Ivanov

Regional Delivery Lead

"We guarantee personalized assistance and in-depth knowledge of your business to maximize your ROI."

Service Benefits

Provide specialized support as a seamless extension of your team.

Offer deep tech and soft skills needed to handle your customers.

Specialized training for superior product knowledge and services.

Follow-the-sun operations, serving customers globally.

Escalation Management

Single point-of-contact to ensure complete and timely resolution

"We empower employees with technology knowledge and communication skills to solve critical issues."

Qi Zhang

Operations Manager

Qi Zhang

Operations Manager

"We empower employees with technology knowledge and communication skills to solve critical issues."

Escalation Management

Single point-of-contact to ensure complete and timely resolution

We coordinate the management of critical situations for your stakeholders while your people stay focused on the strategic, highest-value initiatives. Our teams effectively facilitate resolutions to complex issues with highly orchestrated processes and communications.

"We empower employees with technology knowledge and communication skills to solve critical issues."

Qi Zhang

Operations Manager

Qi Zhang

Operations Manager

"We empower employees with technology knowledge and communication skills to solve critical issues."

Service Benefits

Qualified specialists become a seamless extension of your team.

CRM-trained professionals, serving complex tech environments.

A single point of contact ensuring effective, timely resolution.

Follow-the-sun operations, serving customers globally.

Sales Team Support

Helping your high-value sales teams stay in front of customers

"Helping with sales solutions, upgrades, quote support– whatever you need to make your teams run smoother."

Hang Do Thanh (Sushi)

Sales Assist Team Manager

Hang Do Thanh (Sushi)

Sales Assist Team Manager

"Helping with sales solutions, upgrades, quote support– whatever you need to make your teams run smoother."

Sales Team Support

Helping your high-value sales teams stay in front of customers

We provide clients’ sales teams with a centralized help desk for all their back-office needs, such as product information, pricing, and managing customer requests for help. The result is a more focused and effective salesforce and a major competitive advantage for you.

"Helping with sales solutions, upgrades, quote support– whatever you need to make your teams run smoother."

Hang Do Thanh (Sushi)

Sales Assist Team Manager

Hang Do Thanh (Sushi)

Sales Assist Team Manager

"Helping with sales solutions, upgrades, quote support– whatever you need to make your teams run smoother."

Service Benefits

Provide expert sales support at every stage of your sales life cycle.

Drive measurable growth in sales and account revenue.

Create integration and coordination within your sales team.

Utilizes sales data and insights to optimize sales processes.

Customer Success

Moving you from reactive break-fix to a proactive engine for growth

"From day one we proactively work with customers to grow, renew and form deeper relationships."

Stephanie Le-Gall-Habiche

Global Delivery Lead

Stephanie Le-Gall-Habiche

Global Delivery Lead

"From day one we proactively work with customers to grow, renew and form deeper relationships."

Customer Success

Moving you from reactive break-fix to a proactive engine for growth

From successful new client onboarding to retention programs, our experience in helping customers stay loyal and engaged is a top-line revenue engine for growth. Our proactive customer success management ensures your customers realize the maximum value of your offerings.

"From day one we proactively work with customers to grow, renew and form deeper relationships."

Stephanie Le-Gall-Habiche

Global Delivery Lead

Stephanie Le-Gall-Habiche

Global Delivery Lead

"From day one we proactively work with customers to grow, renew and form deeper relationships."

Service Benefits

Provides a seamless extension of your team across all levels.

A metrics-driven approach for proven return on investment.

Process improvement experience.

Follow-the-sun operations, serving customers globally.

Professional Services

A seamless extension of your technology team

"We look for engineers and IT talent that become an extension of your team. The resource you need to keep moving ahead."

Min Wang

China Country Manager

Min Wang

China Country Manager

"We look for engineers and IT talent that become an extension of your team. The resource you need to keep moving ahead."

Professional Services

A seamless extension of your technology team

In today’s complex enterprise technology environments, change is the only constant, and having the right tech talent is an ongoing challenge. Tek Experts Professional Services can help, providing essential technical resources from solution design to full system implementation.

"We look for engineers and IT talent that become an extension of your team. The resource you need to keep moving ahead."

Min Wang

China Country Manager

Min Wang

China Country Manager

"We look for engineers and IT talent that become an extension of your team. The resource you need to keep moving ahead."

Service Benefits

Technical consultation across many platforms and ecosystems.

Implementation resource that drives essential programs.

Manage services to outsource nonessential functions.

Research and development skills for accelerated progress.

Customer Service and Billing

Every touchpoint with your customer is an opportunity to connect

"We focus on effective and timely communication to start a positive customer experience."

Mandy Adams

Global Delivery Lead

Mandy Adams

Global Delivery Lead

"We focus on effective and timely communication to start a positive customer experience."

Customer Service and Billing

Every touchpoint with your customer is an opportunity to connect

Our teams provide everyday assistance to customers in areas such as customer service and billing. This enables you to focus your teams on your core strategic initiatives while knowing you have a trusted partner going the extra mile to serve and care for your customers.

"We focus on effective and timely communication to start a positive customer experience."

Mandy Adams

Global Delivery Lead

Mandy Adams

Global Delivery Lead

"We focus on effective and timely communication to start a positive customer experience."

Service Benefits

World-class customer support experience.

Improve customer satisfaction scores and retention.

Follow-the-sun operations, serving customers globally.

Multilingual support.

How can we support you?

Let's start the conversation. Contact us to learn more.

Our Services

Technical Support

Moving seamlessly across your product portfolio

Technical Support

Moving seamlessly across your product portfolio

Service Benefits

Premium Technical Support

High value customers deserve white glove support

Premium Technical Support

High value customers deserve white glove support

Service Benefits

Escalation Management

Single point-of-contact to ensure complete and timely resolution

Escalation Management

Single point-of-contact to ensure complete and timely resolution

Service Benefits

Sales Team Support

Helping your high-value sales teams stay in front of customers

Sales Team Support

Helping your high-value sales teams stay in front of customers

Service Benefits

Customer Success

Moving you from reactive break-fix to a proactive engine for growth

Customer Success

Moving you from reactive break-fix to a proactive engine for growth

Service Benefits

Professional Services

A seamless extension of your technology team

Professional Services

A seamless extension of your technology team

Service Benefits

Customer Service and Billing

Every touchpoint with your customer is an opportunity to connect

Customer Service and Billing

Every touchpoint with your customer is an opportunity to connect

Service Benefits

How can we support you?