Technical Support
Moving seamlessly across your product portfolio
“We understand what it takes to deliver great technical support because engineering and tech is at our core.”
Olugbolahan Olusanya
Global Delivery Lead
Premium Technical Support
High value customers deserve white glove support
“Premium guarantees personalized assistance by experts who know your business in depth and help you get the most out of your investment.”
Bozhidar Ivanov
Regional Delivery Lead
Escalation Management
Single point-of-contact to ensure complete and timely resolution
“Resolving mission critical issues is about empowering employees with deep technology knowledge and outstanding communication skills.”
Qi Zhang
Operations Manager
Sales Team Support
Helping your high-value sales teams stay in front of customers
“Helping create sales solutions, upgrades, quote support, license transfers – whatever you need to make your life easier, and your teams run smoother.”
Hang Do Thanh (Sushi)
Sales Assist Team Manager
Customer Success
Moving you from reactive break-fix to a proactive engine for growth
“From day one we proactively work with customers to grow, renew and form deeper relationships.”
Stephanie Le-Gall-Habiche
Global Delivery Lead
Professional Services
A seamless extension of your technology team
“We look for engineers and IT talent that become an extension of your team. The resource you need to keep moving ahead.”
Lars Johannisson
Africa Operations
Customer Service and Billing
Every touchpoint with your customer is an opportunity to connect
“We focus on effective and timely communication. It’s the start of a positive customer experience and people appreciate us getting it right.”
Mandy Adams
Global Delivery Lead
