Committed to excellence, innovation and amazing customer experiences.

Tek Experts is a leading, global provider of business and IT support services, and a developer of technologies that enhance the customer experience by enabling our teams to work more effectively. Whether it’s providing follow-the-sun software support services that deliver exceptional customer experiences, developing technologies that enable sales teams to increase and retain revenue or training and developing people to be the best they can be, our focus is always on putting the customer first.

The services we provide are delivered by a uniquely passionate workforce that helps companies manage their business operations and the services they provide to customers. By delivering unrivaled levels of business and IT support throughout the whole customer lifecycle, our clients know their business is always in safe hands and their customers are always cared for.

We operate across borders, languages and time zones, and offer a 24/7/365 service. We have the expertise, networks and flexibility to support you from several locations around the world and can establish new operations, hubs and teams at break-neck speed.

Our services include

Putting our clients and their customers first

Our business is focused on building long-lasting and mutually beneficial relationships. We work hard to understand the challenges our clients face and what success means to them, and build teams dedicated to always delivering the best service.

Whether we’re developing the latest technologies, building global teams to deliver exceptional support or providing professional services, we always focus on putting the client first and delivering the best customer experience possible. That’s why we’re a true partner to our clients and a seamless extension of their business.

4000+

People

40

Languages

100+

Countries serviced

Global Product Leader: Multi-national provider of IT hardware, software & services

Tek Experts has removed much of the operational burden by establishing internal structures that take care of my everyday operational challenges. This has allowed me to focus on more strategic objectives.

What I appreciate most about working with Tek Experts is the transparency with which they run their business. I don’t consider them a partner, but more an extended part of my team.

The guiding principles that define us

Customer First

The customer experience is key to everything we do. We don't just solve support cases, we help real people resolve real problems to make their lives easier. We do so with patience, respect and professionalism.

Knowledge Matters

We recognize sharing knowledge and expertise benefits everyone. We help and advise our colleagues so we can all achieve more and be better at what we do. All of which means a better service for our clients and their customers.

Stronger Together

Collaboration and support is critical to how we develop as a team and is integral to our success. We support our colleagues whenever and wherever they are, because we recognize a team is more than just a group of individuals.

The Extra Mile

We aim to excel in every interaction we have with our clients, their customers and our colleagues. We go the extra mile when supporting new projects and facing challenges, because we take pride in exceeding expectations.

Talent for the long-term

Tek Experts is a business built on expertise, excellence and partnerships. Our belief in the power of great customer service and a client first approach is what drives us to be the best we can be. Our global team of experts is growing rapidly and spans five continents. But we share a single vision: to be at the side of our customers as they make a difference in the world.

We’re known as a place where people grow and develop, and have built a reputation for investing in our talent for the long-term. In an industry where expertise is essential to the customer experience, retaining our top talent is crucial. That’s why we believe in rewarding great performance, offering opportunities for people to grow within our organization and fostering an environment where collaboration and support are part of our unique family culture. This approach is crucial to our success and has made us the business we are today and the business we will be in the future.

Head of Customer Care Programs: Global IT company

Our partnership with Tek Experts was essential to the smooth roll out of our worldwide customer care program. They quickly and professionally took responsibility for sourcing experts in 3 geographies and supporting customers across multiple locations, and as a result made sure we were able to meet our highly ambitious targets.

They are great at adapting to changes in processes and remits, quickly and effectively. The services they provide are focused on delivering a great experience and ensuring our customers are always happy.

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