How to become a Jedi Master of problem solving

So, you want to become a Jedi Master of problem solving? In the words of Yoda, “come to the right place, you have.” Who better to tell us how to…

How to delight customers with an exceptional support service

Surprising customers with an outstanding support service that goes behind what is expected is something we strongly believe in at Tek Experts

What kind of Christmas shopper are you?

What kind of Christmas Shopper are you? Tek Experts quiz helps you find out if you’re an expert or a beginner.

Mission (im)possible – making people ENJOY calling tech support!

Thinking about working in tech support but worried about angry customers? We believe in surprising, not upsetting customers!

Could you be a tech support superstar? Take our quiz…

Take our quiz to see if you’ve got what it takes to make it in tech support

Get a taste of CSR at Tek Experts

We make sure everyone can contribute to their community in the multi-regional Corporate Social Responsibility program. Here are just a handful

Why trust is everything when building a security services team…

Industry expert Lachezar Lozanov Security software support division Tek Experts talk about his vision in Bulgaria for his team.

How the office environment affects productivity and happiness

How office space affects productivity with a focus on IT jobs. We look at Bulgaria to show you have it can be done well.

How a lateral move can help you further your career

Tek Experts guide for IT executives. How to move laterally to further your career rather than moving upwards. Interview.

English education key to career progression in Vietnam

Don’t be put off by a job because you feel like your English skills aren’t perfect.

3 reasons why it pays to train as you work…

There have been calls for Vietnamese workers to be given better training so that they don’t have to go overseas to find work. We like to think Tek Experts is…

Can you still feel the love?

We take a slightly tongue-in-cheek look at some of the signs that might let you think, it’s time to consider moving on from your existing employer

4 ways to improve the post-sale customer experience

Customer success means success for all. Are you ready to adopt a customer-first approach?

Creating a culture that makes employees ‘go the extra mile’

Tek Experts Create a culture that makes employees go the extra mile

Think 50’s too old for a job in tech? Think…

Tek Experts looks at IT jobs and IT support jobs that suit people over 50

4-step strategy for becoming a great customer success manager

Tek Experts asks Head of Customer Success Management what it takes to be a great customer success manager.

What are the best IT jobs to get into right…

Tek Experts looks that the best IT jobs in Bulgaria that include technical support engineers, training managers, UX designer, subject matter experts and software developers.

How language skills can boost your career and your personal…

Global Education Manager Rick Sullivan points out multiple benefits

Clothes swap party for fun and charity

Tek Experts USA community outreach team find an enjoyable way to have fun and help local families at the same time

How to be a mentor they’ll remember – for all…

What is the secret to how to be a mentor in IT support

Take back control of your career destiny

It’s time to take back control of your career destiny.

Enabling a 24/7/365 global support service

Make sure your business partner has technology to keep pace with your needs

How to keep your team motivated and successful

Tek Expert staff highlights ours: collaboration, learning and family

Think chatbots can take your customer support job? Think again…

Think your customer support job is being taken over by chatbots? Think again

Creating a best-in-class customer success management service – Jonathan Araya

Global Leader Jonathan Araya explains why Tek Experts is at the forefront of customer success…

Customer service: why millennials are killing it

Why millennials are killing it when it comes to customer service jobs as well as customer success jobs

No tech skills? No worries – THESE are the skills…

Sometimes it pays to tell yourself that you can fill a tech job vacancy despite not having some of the required skills or experience. Or at least let the interviewer…

How to win the cybersecurity war

The cybersecurity war is showing no sign of a truce. So, organizations need to continue to arm themselves with a watertight defense, while ensuring that their customers are fully protected…

4 top challenges in application development – can you handle…

To be an application developer, you must be a certain type of person. It’s a job that’s full of challenges, so you need to be a problem solver who doesn’t…

What are you looking for in your next company?

Ready to take the next step in your career? Here’s what to look for in your next employer…

Bringing more women into tech a no-brainer for businesses

We highlight the multiple benefits of women in all types of IT roles

Coming out of retirement: Advice from a former retiree

Savvy companies know the value of industry veterans and invite them to share

4 career lessons from Usain Bolt

What lessons can ‘Lightning Bolt’ teach you about forging a successful career?

President opens new Tek Experts offices in Costa Rica

It’s not every week that Tek Experts welcomes the President of Costa Rica! We were honored when Luis Guillermo Solis Rivera came to open our contemporary new space at the…

What to look for when changing jobs: Challenge the norm

What to look for when changing jobs: Challenge the norm

A team that plays together, stays together

The office environment should be a place to feel productive. Yet the social aspect of human nature can’t be ignored - office environments often serve as social hubs that bring…

The six Cs of career agility

The six Cs of career agility

Open up and feel the benefit: Why offer a transparent…

Open up and feel the benefit: Why offer a transparent service

Technical support as a service: what it takes to build…

Brian Murphy, operations lead at Tek Experts highlights what it takes to build a successful 24/7, Follow-the-Sun model

Why veterans are perfectly suited to a career in IT

Military veterans shouldn’t underestimate their own skills – many are well-qualified for a second career in the information technology sector – for example, as software support engineers – but might…

Radio Interview: Recruitment for Colorado Springs

To promoted the recruitment drive in Colorado Springs, Kindra Connelly, HR Manager had the opportunity to let the local community know what it is like at Tek Experts on Radio KVOR’s award-winning…

How to thrive as a first-time manager

Tips for first time managers - collaborate, praise, share your vision and get a mentor.

Tips for stay-at-home moms who want to go back to…

As a stay-at-home mom (we prefer “Chief Household Officer”) we know you don’t just drink coffee, go to fitness classes and devote your life to bake sales.

You don’t need to be an IT nerd to be…

You don’t need to be an IT nerd to be in IT

How to land a job you want. The five fundamentals…

How to land a job you want. The five fundamentals for job satisfaction

Why IT companies need technical workers with soft skills

Today, many tech companies are making big investments to tackle gender, age and racial biases, become more transparent, and develop diversity for their IT jobs. But for this to work,…

Why you shouldn’t underestimate the value of military vets

Military veterans – whether they’re male or female, disabled or able-bodied, ex-combat or ex-support – all carry with them an invaluable set of skills and, from an employer’s point of…

Fun Fun Fun in the Chinese Sun

Our family in China had their annual summer outing recently. From software engineers to technical support staff and from subject matter experts to service desk administrators, they all mingled together…

Your first step to a successful career

How do I know I’ll like my new job? What happens if the culture isn’t right for me? How can I find out more about the company before investing time…

Why change your current job? Choose a company that is…

As we regularly advert interesting roles we’re seeing people move for reasons like: a new challenge, more training, variety, better career opportunities or to work with like-minded people.

How to cultivate an international working mindset

Does the answer lie in providing innovative technological support systems? We take a look at some key thinking to get you ready.

Young, hungry and agile? Isn’t that how you want your…

What to expect when you work with and for a young innovate company.

Tek Experts Vietnam: Why customer service skills are important in…

We ask head of training and education why teach soft skills to IT staff and find out what it means to one of our Vietnam staff.

Cyber-crime never sleeps, so why would security support services?

Tek Experts takes a look at the cyber security and the always-on approach needed for security support services.

Video: Highlights from USA HQ new office opening

We believe that to attract the best people to work with you, you need the best atmosphere.

The ultimate cheat sheet for setting-up a new solutions’ IT…

Introducing your customers to new technology and upgrades can be a minefield; it’s a task full of potential hazards that can trip you and them up.

Are you our kind of coffee drinker?

When coffee and diversity brings everyone together, it’s a recipe for success. What about diversity in the workplace?

Top 3 Trends in Customer Success Management this coming year

Want to know how to cut call costs and make your customer happy in 2017? Check out our post to find out how.

How Tek Experts approaches an Integration project with professionalism

Case Study: Read how Tek Experts helped a client successfully overcome migration issues by sending a representative to offer on-site solutions

Explore Tek Experts guide to the top 5 trends in…

2017 looks to be another crucial year in the IT training and education market. Find out what will drive the industry here.

Top 4 Trends in IT Support Services to look out…

The enterprise IT support and help desk sector is evolving more rapidly than ever. Learn what drives the industry today.

Do you really know what does a Customer Success Manager…

The new buzz word is Customer Success Manager – but do you really know what they do? Read on and find out!

The rise of Customer Success Management

With Customer Success Management (CSM) going mainstream we talk to Jonathan Araya, CSM Global Lead at Tek Experts, about the benefits of establishing a CSM strategy and the value it…

Why should security vendors outsource support?

Bas van Balen, Commercial Lead for Tek Experts security division, discusses why security support is becoming an increasingly viable way for vendors to manage these challenges and why many are…

The rule of 3

There’s lots of talk about why you should consider an IT partner but really there’s only three things you need to think about when considering why this might be right…

Why Data Protector

HP helps more than 45,000 customers worldwide, including nearly half the Global 500. We explore why companies consider Data Protector to be the product of choice.