Tek Experts team on the up!

Congratulations to the Tek Experts Bulgaria seven-a-side football team who have had yet another successful season in the IT league! This was the team’s fourth campaign in the IT league,…

Big donation made to children’s charity in Sofia

Our team in Bulgaria have been busy raising lots of money with their fun Charity Lunch Kitchen events and this time, they’ve put the funds towards an amazing cause in…

First recruitment drive to fill IT jobs in Lagos Nigeria…

Our first recruitment drive in Lagos, Nigeria has been a success. In the space of 10 days, we’ve interviewed more than 450 people, which is an achievement the ‘Tek Experts…

Tek Experts’ top festivals & holidays in July 2018

What are your plans this July? If your diary is looking a little too empty for your liking, don’t fear. Here’s a few suggestions…

Test yourself with these World Cup facts

Test your World Cup facts. While not all the countries we have offices in are attending the 2018 tournament, they all have World Cup History.

Tek Experts’ top festivals & holidays in June 2018

Congratulations, you’ve made it to the halfway point in the calendar year! What are some of your highlights so far? The good news is that there’s still plenty great times…

Why you should consider a career in billing and subscription

Customer service representatives find out about a rewarding career in billing and subscription. Found out what to expect from Tek Experts

China values

China’s site manager tells us how Tek Experts values effect everything his team does not just the IT support they provide.

Moving to Malta as a German speaker: advice from someone’s…

We interview Malta team member about how her German Skills landed her a great career in Malta,

Which international soccer manager are you? Take our quiz to…

FIFA World Cup 2018 makes us soccer crazy. Our quiz what International soccer manager finds out if you’re José Pékerman or Tite.

Tek Experts’ top festivals & holidays in May 2018

Looking for things to do in May? We’ve got you covered. There are lots of fun and interesting things going on across our seven Tek Experts countries. These are our…

Tek Experts’ top festivals in April 2018

Best April celebrations around Tek Experts offices

Tek Experts and partner Microsoft announce IT jobs in Nigeria…

The technology landscape in Nigeria is set for a major shift as Tek Experts and Microsoft join forces to establish a Customer Service and Support (CSS) center in Lagos. In…

Is there a right way to resign? Take our quiz…

Leaving a company professionally is just as important as joining it. Tek Experts offers its Quiz IT career guide to resigning

5 things that drive us mad when gaming

We ask our software support teams what drives them mad when gaming

Veterans transitioning to civilian life? Check out our tips.

Veterans transitioning to civilian life? We’ve got your back. Check out advice from someone who knows.

Are you a good problem solver? Take our ‘Lost at…

Problem solving skills in IT jobs is just as important as technical skills. This fun quiz gets you thinking about it

How to write a resume that gets you an interview

How do you make your resume go from good to great? Here are seven top tips that will ensure you make it into the recruiter’s ‘Yes’ pile: 1. Keep it…

How to beat the nerves and impress at a job…

Job fairs are a very effective way of gaining employment. Some of Tek Experts’ best people have been discovered at regional or IT job fairs. But, the whole idea of…

How to prepare for an IT job interview

If a recruiter likes what you’ve written in your resume and cover letter, you’ll be invited for an IT job interview. Interviews are when recruiters decide whether you’ve got the…

5 killer interview questions answered

The initial delight of hearing that you got an interview is quickly followed by the realization that you’ll be stepping into the unknown. The greatest fear is freezing after being…

Tips: 6 things to do after an interview

Phew, that interview wasn’t too bad. But don’t relax just yet. There’s still a bit of work to do to ensure that you and the recruiter make the right decision……

5 Xbox One games we’re excited to play in 2018

One of the great things about being a gamer is that, with each passing year, the games just seem to get better and better. Just when you’ve said to yourself…

Tuning into the nuances of global business communication – Brian…

Brian Murphy is Client Services Director at Tek Experts, a global role which sees him manage an approximately 1,000-strong team which continues to grow, as well as nurture trusted relationships…

Rewarding, long-term careers for Tek Experts in-house Azure specialists

Would you like to progress your Azure knowledge within an established and rapidly expanding organization, one that will give you the chance to work as a technical expert within the…

Let’s rewind to sixth-generation gaming

We asked the Xbox software support team (and you) ‘what do you consider to be the golden age of gaming?’ Apparently, they’re big fans of the sixth-generation era – from…

Where to live if you want to be happy (in…

Your country of residence undoubtedly plays a significant role in the pursuit of happiness. In fact, some psychology experts believe choosing the place where we live is the single most…

6 stars to watch out for at the Winter Olympics

The Winter Olympics is now upon us! As you will know if you read our blog on the eight things to look forward to in 2018, this year’s Games takes…

A vision can only become reality when it’s shared –…

Rick Sullivan heads up training, enablement and development at Tek Experts as Global Education Manager. Having spent a large portion of his career working for large, established organizations, he is…

3 pitfalls to avoid when choosing your next support partner

While your current IT and software support partner does a decent enough job of keeping customers happy, you suspect that there’s another company out there who can do a better…

Traits of top tech support troubleshooters

Do you have what it takes to be a top tech support troubleshooter? It’s not a job that everyone has the traits for – but you might just surprise yourself.…

How to land a dream job in IT without speaking…

Saying that you don’t need coding skills to work in tech is like saying you don’t need to be able to ride horses to be a jockey, isn’t it? Well,…

Are you a master multi-tasker? Take our test to find…

Here at Tek Experts,  we’re always on the lookout for master multi-taskers – those people whose brains can accurately carry out multiple tasks at the same time. It’s like patting…

Why type of Xbox gamer are you? Take the quiz!

So, you like your video games, huh? But just how big a gamer are you? Take our quiz to find out if you’re a casual player or you have the…

Do you have what it takes to be a big…

So, you think you’ve got what it takes to be a big dog in IT leadership, huh? Well, you’ve come to the right place to find out if you can…

Tek Experts’ 8 things to look forward to in 2018

If you were sad to see the back of 2017, don’t mourn for too long – 2018 is shaping up to be very tasty with plenty of things to look…

How to make the customer your BFF 

When starting a new job, you hope to make some new friends. Have you thought about building relationships with customers that go beyond the courteous? Treat them as you would…

9 resolutions every Millennial needs to make  

It’s that time of year where every Millennial, keen to make a New Year resolution they can stick to, takes a long, hard look at their lives and asks themselves…

6 of the best ‘Instagrammable’ vacations to beat the January…

Want to beat the January blues? Book an amazing vacation! Research from TUI found that nearly three-quarters of people feel better after going on vacation. Even just planning your trip…

How your office can help you live longer

Did you know that the average person spends over 90,000 hours at work during their lifetime? So, seeing as you spend so much time there, shouldn’t your office be somewhere…

Why the IT skills gap is good news for candidates

Whenever you hear there is a skills gap in your industry, your ears should prick up. It’s a sign that your skills are in demand and it might present you…

We can tell how you’ll spend Christmas Day from these…

Everybody has their own idea of the perfect Christmas Day. We reckon we can guess how you’ll spend yours using only seven questions. Don’t believe us? See for yourself!  …

What Christmas movie character are you?

Christmas comes but once a year for those that celebrate the holiday – so do you welcome it with open arms or wish it was all over before it’s begun?…

How to become a Jedi Master of problem solving

So, you want to become a Jedi Master of problem solving? In the words of Yoda, “come to the right place, you have.” Who better to tell us how to…

How to delight customers with an exceptional support service

Surprising customers with an outstanding support service that goes behind what is expected is something we strongly believe in at Tek Experts

What kind of Christmas shopper are you?

What kind of Christmas Shopper are you? Tek Experts quiz helps you find out if you’re an expert or a beginner.

Mission (im)possible – making people ENJOY calling tech support!

Thinking about working in tech support but worried about angry customers? We believe in surprising, not upsetting customers!

Could you be a tech support superstar? Take our quiz…

Take our quiz to see if you’ve got what it takes to make it in tech support

Get a taste of CSR at Tek Experts

We make sure everyone can contribute to their community in the multi-regional Corporate Social Responsibility program. Here are just a handful

Why trust is everything when building a security services team…

Industry expert Lachezar Lozanov Security software support division Tek Experts talk about his vision in Bulgaria for his team.

How the office environment affects productivity and happiness

How office space affects productivity with a focus on IT jobs. We look at Bulgaria to show you have it can be done well.

How a lateral move can help you further your career

Tek Experts guide for IT executives. How to move laterally to further your career rather than moving upwards. Interview.

English education key to career progression in Vietnam

Don’t be put off by a job because you feel like your English skills aren’t perfect.

3 reasons why it pays to train as you work…

There have been calls for Vietnamese workers to be given better training so that they don’t have to go overseas to find work. We like to think Tek Experts is…

Can you still feel the love?

We take a slightly tongue-in-cheek look at some of the signs that might let you think, it’s time to consider moving on from your existing employer

How to be a mentor they’ll remember – for all…

What is the secret to how to be a mentor in IT support

4 ways to improve the post-sale customer experience

Customer success means success for all. Are you ready to adopt a customer-first approach?

Creating a culture that makes employees ‘go the extra mile’

Tek Experts Create a culture that makes employees go the extra mile

How language skills can boost your career and your personal…

Global Education Manager Rick Sullivan points out multiple benefits

Think 50’s too old for a job in tech? Think…

Tek Experts looks at IT jobs and IT support jobs that suit people over 50

4-step strategy for becoming a great customer success manager

Tek Experts asks Head of Customer Success Management what it takes to be a great customer success manager.

What are the best IT jobs to get into right…

Tek Experts looks that the best IT jobs in Bulgaria that include technical support engineers, training managers, UX designer, subject matter experts and software developers.

Clothes swap party for fun and charity

Tek Experts USA community outreach team find an enjoyable way to have fun and help local families at the same time

Take back control of your career destiny

It’s time to take back control of your career destiny.

Enabling a 24/7/365 global support service

Make sure your business partner has technology to keep pace with your needs

How to keep your team motivated and successful

Tek Expert staff highlights ours: collaboration, learning and family

Think chatbots can take your customer support job? Think again…

Think your customer support job is being taken over by chatbots? Think again

Creating a best-in-class customer success management service – Jonathan Araya

Global Leader Jonathan Araya explains why Tek Experts is at the forefront of customer success…

Customer service: why millennials are killing it

Why millennials are killing it when it comes to customer service jobs as well as customer success jobs

No tech skills? No worries – THESE are the skills…

Sometimes it pays to tell yourself that you can fill a tech job vacancy despite not having some of the required skills or experience. Or at least let the interviewer…

How to win the cybersecurity war

The cybersecurity war is showing no sign of a truce. So, organizations need to continue to arm themselves with a watertight defense, while ensuring that their customers are fully protected…

4 top challenges in application development – can you handle…

To be an application developer, you must be a certain type of person. It’s a job that’s full of challenges, so you need to be a problem solver who doesn’t…

What are you looking for in your next company?

Ready to take the next step in your career? Here’s what to look for in your next employer…

Bringing more women into tech a no-brainer for businesses

We highlight the multiple benefits of women in all types of IT roles

Coming out of retirement: Advice from a former retiree

Savvy companies know the value of industry veterans and invite them to share

Radio Interview: Recruitment for Colorado Springs

To promote the recruitment drive in Colorado Springs, Kindra Connelly, HR Manager had the opportunity to let the local community know what it is like at Tek Experts on Radio KVOR’s award-winning…

4 career lessons from Usain Bolt

What lessons can ‘Lightning Bolt’ teach you about forging a successful career?

President opens new Tek Experts offices in Costa Rica

It’s not every week that Tek Experts welcomes the President of Costa Rica! We were honored when Luis Guillermo Solis Rivera came to open our contemporary new space at the…

What to look for when changing jobs: Challenge the norm

What to look for when changing jobs: Challenge the norm

A team that plays together, stays together

The office environment should be a place to feel productive. Yet the social aspect of human nature can’t be ignored - office environments often serve as social hubs that bring…

The six Cs of career agility

The six Cs of career agility

Open up and feel the benefit: Why offer a transparent…

Open up and feel the benefit: Why offer a transparent service

Technical support as a service: what it takes to build…

Brian Murphy, operations lead at Tek Experts highlights what it takes to build a successful 24/7, Follow-the-Sun model

Why veterans are perfectly suited to a career in IT

Military veterans shouldn’t underestimate their own skills – many are well-qualified for a second career in the information technology sector – for example, as software support engineers – but might…

How to thrive as a first-time manager

Tips for first time managers - collaborate, praise, share your vision and get a mentor.

Tips for stay-at-home moms who want to go back to…

As a stay-at-home mom (we prefer “Chief Household Officer”) we know you don’t just drink coffee, go to fitness classes and devote your life to bake sales.

You don’t need to be an IT nerd to be…

You don’t need to be an IT nerd to be in IT

How to land a job you want. The five fundamentals…

How to land a job you want. The five fundamentals for job satisfaction

Why IT companies need technical workers with soft skills

Today, many tech companies are making big investments to tackle gender, age and racial biases, become more transparent, and develop diversity for their IT jobs. But for this to work,…

Why you shouldn’t underestimate the value of military vets

Military veterans – whether they’re male or female, disabled or able-bodied, ex-combat or ex-support – all carry with them an invaluable set of skills and, from an employer’s point of…

Fun Fun Fun in the Chinese Sun

Our family in China had their annual summer outing recently. From software engineers to technical support staff and from subject matter experts to service desk administrators, they all mingled together…

Your first step to a successful career

How do I know I’ll like my new job? What happens if the culture isn’t right for me? How can I find out more about the company before investing time…

Why change your current job? Choose a company that is…

As we regularly advert interesting roles we’re seeing people move for reasons like: a new challenge, more training, variety, better career opportunities or to work with like-minded people.

Young, hungry and agile? Isn’t that how you want your…

What to expect when you work with and for a young innovate company.

How to cultivate an international working mindset

Does the answer lie in providing innovative technological support systems? We take a look at some key thinking to get you ready.

Tek Experts Vietnam: Why customer service skills are important in…

We ask head of training and education why teach soft skills to IT staff and find out what it means to one of our Vietnam staff.

Cyber-crime never sleeps, so why would security support services?

Tek Experts takes a look at the cyber security and the always-on approach needed for security support services.

The ultimate cheat sheet for setting-up a new solutions’ IT…

Introducing your customers to new technology and upgrades can be a minefield; it’s a task full of potential hazards that can trip you and them up.

Are you our kind of coffee drinker?

When coffee and diversity brings everyone together, it’s a recipe for success. What about diversity in the workplace?

Why additional languages can land you a job faster in…

High bilingual IT professionals demand at Tek Experts supported by studies that state how language skills bring strong decision-making and problem-solving.

Top 3 Trends in Customer Success Management this coming year

Want to know how to cut call costs and make your customer happy in 2017? Check out our post to find out how.

How Tek Experts approaches an Integration project with professionalism

Case Study: Read how Tek Experts helped a client successfully overcome migration issues by sending a representative to offer on-site solutions

Explore Tek Experts guide to the top 5 trends in…

2017 looks to be another crucial year in the IT training and education market. Find out what will drive the industry here.

Do you really know what does a Customer Success Manager…

The new buzz word is Customer Success Manager – but do you really know what they do? Read on and find out!

The rise of Customer Success Management

With Customer Success Management (CSM) going mainstream we talk to Jonathan Araya, CSM Global Lead at Tek Experts, about the benefits of establishing a CSM strategy and the value it…

Why should security vendors outsource support?

Bas van Balen, Commercial Lead for Tek Experts security division, discusses why security support is becoming an increasingly viable way for vendors to manage these challenges and why many are…

The rule of 3

There’s lots of talk about why you should consider an IT partner but really there’s only three things you need to think about when considering why this might be right…

Why Data Protector

HP helps more than 45,000 customers worldwide, including nearly half the Global 500. We explore why companies consider Data Protector to be the product of choice.