So, you want to become a Jedi Master of problem solving? In the words of Yoda, “come to the right place, you have.” Who better to tell us how to…
Surprising customers with an outstanding support service that goes behind what is expected is something we strongly believe in at Tek Experts
What kind of Christmas Shopper are you? Tek Experts quiz helps you find out if you’re an expert or a beginner.
Thinking about working in tech support but worried about angry customers? We believe in surprising, not upsetting customers!
Take our quiz to see if you’ve got what it takes to make it in tech support
We make sure everyone can contribute to their community in the multi-regional Corporate Social Responsibility program. Here are just a handful
Industry expert Lachezar Lozanov Security software support division Tek Experts talk about his vision in Bulgaria for his team.
How office space affects productivity with a focus on IT jobs. We look at Bulgaria to show you have it can be done well.
Tek Experts guide for IT executives. How to move laterally to further your career rather than moving upwards. Interview.
Don’t be put off by a job because you feel like your English skills aren’t perfect.
There have been calls for Vietnamese workers to be given better training so that they don’t have to go overseas to find work. We like to think Tek Experts is…
We take a slightly tongue-in-cheek look at some of the signs that might let you think, it’s time to consider moving on from your existing employer
Customer success means success for all. Are you ready to adopt a customer-first approach?
Tek Experts Create a culture that makes employees go the extra mile
Tek Experts looks at IT jobs and IT support jobs that suit people over 50
Tek Experts asks Head of Customer Success Management what it takes to be a great customer success manager.
Tek Experts looks that the best IT jobs in Bulgaria that include technical support engineers, training managers, UX designer, subject matter experts and software developers.
Global Education Manager Rick Sullivan points out multiple benefits
Tek Experts USA community outreach team find an enjoyable way to have fun and help local families at the same time
What is the secret to how to be a mentor in IT support
It’s time to take back control of your career destiny.
Make sure your business partner has technology to keep pace with your needs
Tek Expert staff highlights ours: collaboration, learning and family
Think your customer support job is being taken over by chatbots? Think again
Global Leader Jonathan Araya explains why Tek Experts is at the forefront of customer success…
Why millennials are killing it when it comes to customer service jobs as well as customer success jobs
Sometimes it pays to tell yourself that you can fill a tech job vacancy despite not having some of the required skills or experience. Or at least let the interviewer…
The cybersecurity war is showing no sign of a truce. So, organizations need to continue to arm themselves with a watertight defense, while ensuring that their customers are fully protected…
To be an application developer, you must be a certain type of person. It’s a job that’s full of challenges, so you need to be a problem solver who doesn’t…
Ready to take the next step in your career? Here’s what to look for in your next employer…
How to decide where you’d fit best
We highlight the multiple benefits of women in all types of IT roles
Savvy companies know the value of industry veterans and invite them to share
What lessons can ‘Lightning Bolt’ teach you about forging a successful career?
It’s not every week that Tek Experts welcomes the President of Costa Rica! We were honored when Luis Guillermo Solis Rivera came to open our contemporary new space at the…
What to look for when changing jobs: Challenge the norm
The office environment should be a place to feel productive. Yet the social aspect of human nature can’t be ignored - office environments often serve as social hubs that bring…
The six Cs of career agility
Open up and feel the benefit: Why offer a transparent service
Brian Murphy, operations lead at Tek Experts highlights what it takes to build a successful 24/7, Follow-the-Sun model
Military veterans shouldn’t underestimate their own skills – many are well-qualified for a second career in the information technology sector – for example, as software support engineers – but might…
To promoted the recruitment drive in Colorado Springs, Kindra Connelly, HR Manager had the opportunity to let the local community know what it is like at Tek Experts on Radio KVOR’s award-winning…
Tips for first time managers - collaborate, praise, share your vision and get a mentor.
As a stay-at-home mom (we prefer “Chief Household Officer”) we know you don’t just drink coffee, go to fitness classes and devote your life to bake sales.
You don’t need to be an IT nerd to be in IT
How to land a job you want. The five fundamentals for job satisfaction
Today, many tech companies are making big investments to tackle gender, age and racial biases, become more transparent, and develop diversity for their IT jobs. But for this to work,…
Military veterans – whether they’re male or female, disabled or able-bodied, ex-combat or ex-support – all carry with them an invaluable set of skills and, from an employer’s point of…
Our family in China had their annual summer outing recently. From software engineers to technical support staff and from subject matter experts to service desk administrators, they all mingled together…
How do I know I’ll like my new job? What happens if the culture isn’t right for me? How can I find out more about the company before investing time…
As we regularly advert interesting roles we’re seeing people move for reasons like: a new challenge, more training, variety, better career opportunities or to work with like-minded people.
Does the answer lie in providing innovative technological support systems? We take a look at some key thinking to get you ready.
What to expect when you work with and for a young innovate company.
We ask head of training and education why teach soft skills to IT staff and find out what it means to one of our Vietnam staff.
Tek Experts takes a look at the cyber security and the always-on approach needed for security support services.
We believe that to attract the best people to work with you, you need the best atmosphere.
Introducing your customers to new technology and upgrades can be a minefield; it’s a task full of potential hazards that can trip you and them up.
When coffee and diversity brings everyone together, it’s a recipe for success. What about diversity in the workplace?
Want to know how to cut call costs and make your customer happy in 2017? Check out our post to find out how.
Case Study: Read how Tek Experts helped a client successfully overcome migration issues by sending a representative to offer on-site solutions
2017 looks to be another crucial year in the IT training and education market. Find out what will drive the industry here.
The enterprise IT support and help desk sector is evolving more rapidly than ever. Learn what drives the industry today.
The new buzz word is Customer Success Manager – but do you really know what they do? Read on and find out!
With Customer Success Management (CSM) going mainstream we talk to Jonathan Araya, CSM Global Lead at Tek Experts, about the benefits of establishing a CSM strategy and the value it…
Bas van Balen, Commercial Lead for Tek Experts security division, discusses why security support is becoming an increasingly viable way for vendors to manage these challenges and why many are…
There’s lots of talk about why you should consider an IT partner but really there’s only three things you need to think about when considering why this might be right…
HP helps more than 45,000 customers worldwide, including nearly half the Global 500. We explore why companies consider Data Protector to be the product of choice.