Report

Everest Group Explores Enterprise Technical Support: Emerging Trends and Provider Landscape

Everest Group Explores Enterprise Technical Support

Everest Group explores the outsourced B2B vs B2C technical support provider landscape, highlights evolving demand- and supply-side trends, and examines the overall competitive landscape by outlining the following:

  1. Defining characteristics and complexities of enterprise technical support
  2. Role of third-party providers in bridging the capability gap and delivering enterprise technical support
  3. Current macroeconomic trends influencing enterprise buying decisions
  4. Factors driving the adoption of outsourced technical support models
  5. Key technical support provider-led innovations in service delivery and operating models
  6. Overview and assessment of the technical support provider landscape

Please fill out the form.

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Always Enabled