Meet Palmira Frye
Job Title: CritSit Manager
Office: Colorado Springs
“Want an international feel while working locally? This is the place for you!”
If you get multiple job offers, you want to make sure that you pick the right company. That’s the position I found myself in – I had two job offers, one from Tek Experts and another from a different company. But it was a no-brainer for me. The atmosphere here is perfect for the type of person I am – caring, supportive and relaxed, yet fun. I definitely made the right choice in choosing Tek Experts.
There’s also quite a few veteran spouses here like me. When we lived in West Africa, my husband was in the Marine Corp, as a sniper for the United States Embassy. So, it’s nice to be able to reflect on those times with people who can also relate.
Early start, early finish
My day starts early at 6:00 am. That’s because I take Brazilian customer problems. They are a few hours ahead of us here in Colorado Springs, so we make sure we’re available to support them should they have any critical situations. The early start really works for me. It means I can finish early and still have time to manage my home décor business, before I have to do my family duties – I have four children! I’m always on the go, but that’s how I like it.
As a Critical Situation Manager, you have to be comfortable with being busy. You’re often managing multiple customer issues, which means allocating and dispatching engineers, while keeping the customer updated, with the aim of bringing cases to a resolution as quickly as possible.
This job is perfect if you’re a people person like me. I get to help people all day. Because I speak three languages – English, French and Portuguese – I help people from all around the world. If you want an international, feel while working locally – and still go home to your family at the end of the day – this is the place for you. Normally to get that international feel, you have to travel. But we get the best of both worlds.
Growing company = lots of opportunities
I’ve been here over a year now; I’m planning to stay for a long time. I love working for a company that’s always growing. You get to meet someone new every week which is fun, while it’s exciting knowing that the business is going places. The CEO regularly visits us from Europe to say ‘thank you’ for doing a great job and to update us on how the company is doing.
There’re always new opportunities opening up here. I hope to get some more training and go for a promotion soon. So, if you’re an ambitious person who wants to develop quickly, check out Tek Experts. You don’t need a specific background to work here, it’s all about character. You’ve got to want to learn and exceed expectations. If you can show those qualities, you’ll go places.