Meet Anix Patel
Name: Anix Patel
Job Title: Quality Assurance Analyst
Office: Colorado Springs
“Tek Experts gives me the confidence to realize my potential”
Tek Experts offered me my first job in IT. I wasn’t confident that I’d get the job – I felt under qualified because I’d just graduated at the time but the hiring team saw the potential in me. During my interview, I got a huge vote of confidence from a client executive on the panel. Tek Experts continues to give me the confidence to realize my potential. If an opportunity opens up that matches my skills, my manager will encourage me to give it a shot – that’s how I got the Quality Assurance Analyst role.
Part of my role is to train new starter and assess their progress as they go, ensuring their work is up to our standards. I’m checking that the customer is receiving the very best service, and that we’re meeting service level agreements as defined by them. For example, one of our SLAs is to be at less than 10% on misaction items. When we first started it was at about 30%. Recently, it’s got down to under 15%. We’re working hard towards that 10%.
I really like QA because you can see tangible results from the work that you put in. I like speaking to people, figuring out the situation and then trying to come up with a way to improve it.
Passionate about problem solving
I’ve always had a passion for problem solving. I started my career in nursing. I went to nursing school for two years, then worked in a hospital for another two years. But I decided it wasn’t for me because you can’t always come up with the answers. So, I switched careers to IT and studied web development. My family was surprised at the change so I’ve been working hard to prove to them that switching to IT was a good career move.
I also have a web development business on the side. I create websites and web applications, mostly for friends and family. It’s more of a hobby than anything – it’s another way I can problem solve. My dad has always told me that when you see an issue that a few people are experiencing, there’s sure to be more with the same problem. So, if you can solve that issue, you’re on the right track.
I just love learning. A few of my friends have told me I’m a lifelong learner. I think that’s why I went back to school to study web development. There are so many opportunities to learn new things at Tek Experts. We’re a growing company, which means new positions regularly come available, and existing staff are encouraged to go for them.
If you’re a professional living in Colorado Springs, you have lots of work opportunities. I think Colorado has the lowest unemployment rate of any state in the US. Companies regularly reach out to offer me a new job. What keeps me here is the culture and the people. My colleagues are prepared to give me the shirt off their back, including the managers. I’d do the same for them, too.
It’s not just about the money, it’s about wanting to be there and being motivated to do a good job.