The Customer Account Manager will provide both proactive communication and reactive service to software customers. He/she will manage multiple accounts and understand the customer’s strategy and plan regarding Enterprise Software and how services and solutions can be optimized and improved
Responsible for a specific customer portfolio, the Customer Account Manager will directly engage with Enterprise customers and work closely with key account executives and product information. Identifying the right channel to resolve product and service problems in a timely manner defined by SLAs and manager. Also must perform to predetermined service and process objectives.