As the Customer Service Agent you will provide both proactive communication and a reactive service to customers, forming a relationship with the customer to provide the best possible service and act as liaison with client’s internal departments to find solutions.
The Resource Allocation Manager is an external and internal facing role responsible for the forecasting and reporting of staffing impacts that lead to missed SLA. This position forecasts and reports on call/chat volume demand and directs the scheduling of sufficient
Are you a forward-thinking engineer and analyst with interest in solving problems in the areas of cyber security? Are you passionate about providing the best solutions to the business and grow in dynamic environment? Due to expansion we are looking
Are you a specialist in Performance Management? Do you have a passion for employee engagement? Can you work on a global scale with colleagues in different cultures and geographies? If so we want to hear from you! Tek Experts are
Are you an experienced Technical Support Engineer? Do you have an interest in different technologies and IT? Do you think you can deliver exceptional customer service? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their
Do you have a passion for training and mentoring? Do you have strong Microsoft Windows experience? Tek Experts provides business and IT outsourcing services and we take intense pride in helping companies handle their business operations. Due to expansion, we
Are you looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and get extensive training on customer service and high-end software products and solutions? Tek Experts provides
The Site Leader is the operational owner for service delivery in Costa Rica and part of the Tek Experts leadership team reporting to our Chief Operating Officer. The site leader oversees and monitors the team’s performance and data on all clients