- Costa Rica
- United States
Technical Support Engineer
Are you looking for the best place to elevate your technical career? Are you looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and get extensive training on high-end software products and solutions?
As a Technical Support Engineer, you will provide software support to manage customer queries, gather information and share your findings. You will be analytical and have an interest in troubleshooting and problem research; collaborating with other engineers as necessary.
What we’re looking for
Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.
- Acting as the first contact point for customers, help them solve technical issues with their different software solutions
- Manage the expectations of customers as you work closely with our client’s IT system administrators and IT deployment engineers while keeping communications open until resolution
- Identify and escalate situations that require urgent attention, understand the business impact and priorities
- University/college degree in IT
- Deep knowledge of computing devices (smart phones, tablets, laptops, PCs, etc)
- Knowledge of Windows operating system
- Knowledge of Internet Explorer, Firefox, cookies, cache and IE options
- Knowledge of firewalls/anti-virus solutions
- Knowledge of Windows application usage (Office – Excel, Word, PowerPoint etc)
- Knowledge of email (Outlook, Hotmail, Yahoo, Gmail, and AOL)
- Knowledge of file operations – add/modify/delete
- Knowledge of downloading and installing software
In return, we offer you
- An excellent remuneration package
- Prestigious offices in Hanoi
- Friendly working atmosphere
- Continuous professional development and certification programs
- A commitment to offering you career development opportunities to meet your full potential
Why Tek Experts?
We only exist to help IT companies make a difference in the world. We make sure nothing gets in the way of them doing great things. Clients stay with us because we’re a disruptive-thinking, dynamic and fast-growing business and because of the success of our people. We believe in the power of people and the quality of our teams. They’re smart, curious, client-oriented and results-driven. If this sounds like you and you want to be part of our journey, apply now.
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.
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