Software Support Engineer

Bulgaria / Customer Support

 

We are offering you an opportunity to be part of our unique technical support team that provides service to customers to get the most from their state-of-the-art solutions. The Software Support Engineer will resolve customer software issues, share knowledge with colleagues to help improve our service levels as well as deliver exceptional customer service. They have full responsibility for managing technical support for our customers and are accountable for managing information gathering and sharing, analytical troubleshooting and problem research; collaborating with other engineers as necessary.

Skills required

  • Excellent English skills
  • Degree in technical or scientific discipline
  • Experience in managing Operating Systems (e.g.Linux, Windows server, Linux); and/or Database and/ or Networking
  • Customer Support and/or Account Management experience with demonstrated customer service soft skills
  • Good communication skills
  • Excellent MS Office skills
  • Technical troubleshooting skills will be an advantage
  • Problem-solving skills and troubleshooting experience
  • Proven expertise in teamwork, collaboration, and knowledge sharing
  • Experience in the IT industry would be a distinct advantage

Start fulfilling your dreams

If you think you have what it takes to make a difference and want to work for a company that can offer you unlimited potential then apply for this position now and tell us more about what you can bring to our business. You can also check out our other jobs.
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