Non-technical Support Agents – Spanish, French, German, Russian, Italian and/or Portuguese

Bulgaria / Customer Support

 

Do you have a real passion for customers, service & technology  If you are highly organized, a proactive problem solver, detail oriented and driven to make a difference to our customers and partners?, then we want to hear from you! Responsible for a specific customer portfolio, the Account Manager (Customer Advocate) will engage directly with Enterprise customers and working closely with key account executives.

You will be required to

  • Act as a point of contact for Customer’s Support, and Sales inquiries
  • Meet Sales targets (Outbound calls, customer at risk business leads, Customers Satisfaction Index…)
  • Take ownership of account to bring customer issues to a resolution
  • Keep customer updated with timely and frequent information about progress towards resolving issue or product update to improve the overall Customer experience
  • Interact with cross-functional teams (Marketing, Product, Educational and Professional Services) and educate client
  • Maintain and update Client Database
  • Reconcile and update customer information in sales force tools and internal systems
  • Coordinates pro-advocacy activities, including own training and presentation opportunities
  • Adhere to customer-advocacy processes to cover baseline functionality

Desired Skills and Experience

  • Fluency in English
  • Fluency in Spanish / French / German / Russian / Italian / Portuguese or other
  • Proven ability to thrive and deliver results working autonomously
  • Has experience working in a Contact Centre, or other service, sales environment working with Portuguese-speaking customers
  • Ability to multi-task and drive outstanding items to completion
  • A great communicator and team player
  • Excellent listening, communications skills, both verbal and written
  • Strong focus on problem-solving and addressing issues proactively
  • Proven ability to learn new things (e.g. products/ processes/ software)
  • Knowledge of IT Software, IT support preferred
  • Energetic self-starter, with a drive to excel

  Skills /Qualifications

  • 1-2 year experience in a customer-relationships position or similar
  • IT background (software preferred)
  • A university degree, or equivalent preferably in Customer Care, Quality or IT (Problem-solving, analyzing information, multi-tasking)
  • Language degree or equivalent
  • MS Office, working knowledge of sales-force tools

Start fulfilling your dreams

If you think you have what it takes to make a difference and want to work for a company that can offer you unlimited potential then apply for this position now and tell us more about what you can bring to our business. You can also check out our other jobs.
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