Junior Analyst

United States / Customer Support

 

Do you enjoy providing excellent customer service? Do you want to gain experience within a global environment? The Junior Analyst will provide technical assistance to internal operations and client representatives, answering questions from clients by providing assistance concerning contract information such as: licensing information, running and analyzing reports and diagnosing entitlement errors and providing solutions. Must have the ability to understand detailed processes and apply this knowledge to day-to-day problem-solving tasks.

 

What we’re looking for

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. Have the ability to thrive in a fast-paced, high pressure and challenging environment where everyone is empowered and committed to deliver the best in industry customer experience. Bilingual with English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and responsibilities

Assist the client’s Support Contract Renewal Representatives with administrative tasks such as:

  • Order and analyze client reports, data gathering and investigation
  • Work with the internal teams to resolve contract entitlement/licensing issues
  • Establish modifications to product configurations
  • Ensure issues are resolved completely, accurately and in a timely manner
  • Use applied knowledge of multiple software interfaces

Skills and Competencies

  • High School Diploma
  • Experienced in customer service
  • Intermediate to advanced knowledge of MS Office Software: Outlook, Power Point, Excel, etc.
  • Experience using multiple software applications
  • Self-motivated and ability to work independently with minimal supervision
  • Able to learn, retain and execute key processes and work tasks independently
  • Process oriented
  • Good problem solving skills
  • Strong administrative skills
  • Attention to detail and accuracy is critical
  • Excellent written and verbal communication skills in English
  • Customer oriented attitude and excellent understanding of customer impact
  • Strong decision making skills
  • Ability to multi task
  • Ability to function efficiently within short time frames for deadlines

In return, we offer you

  • An excellent remuneration package
  • Prestigious offices all around the world
  • Friendly working atmosphere
  • Continuous professional development and certification programs
  • A commitment to offer you career development opportunities to meet your full potential

Why Tek Experts?

We only exist to help IT companies make a difference in the world. We make sure nothing gets in the way of them doing great things. Clients stay with us because we’re a disruptive-thinking, dynamic and fast-growing business and because of the success of our people. We believe in the power of people and the quality of our teams. They’re smart, curious, client-oriented and results-driven. If this sounds like you and you want to be part of our journey, apply now.
My Career. My Future. My Tek Experts. Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

 

Apply Here