April 29th, 2022
With a vast young pool of tech talent, convenient time zones, and world-class IT infrastructure, Africa is quickly emerging as the next frontier for Global Business Services (GBS) and Business Process Outsourcing (BPO).
Leading global brands like Microsoft, Google, Amazon, and IBM are already seeing huge untapped potential on the African continent. From younger demographics to a combined BPO workforce size of about 790,000 workers and the combined estimated US$15.1 billion domestic and international market size, Africa is rising as a hotspot for high-quality IT outsourcing services.
Key IT outsourcing locations in Africa
Which African countries are gaining traction as emerging GBS/BPO destinations?
South Africa and Egypt are leading Africa’s BPO sector due to their sophisticated enabling infrastructure and stringent regulatory frameworks. Meanwhile, smaller markets like Tunisia, Morocco, Nigeria, Rwanda, and others are following suit.
At Tek Experts, we recognize Africa’s rising status as a premium IT outsourcing location. Lagos, Nigeria, and Kigali, Rwanda are homes to two of our fastest-growing delivery sites that provide technical services to some of the best technology brands in the world.
Tek Experts employs almost 1,800 people in Nigeria alone. Our Nigerian operation (launched in 2018) is currently our largest global delivery site, followed by Costa Rica, Bulgaria, the United States, China, and Vietnam. Due to our success in Nigeria, we expanded our operations to Rwanda, opening our site there in 2021.
Tapping into the local diverse technical talent and looking to train and upskill people at our African sites, we’re dedicated to driving the growth of our clients and the African region.
"We’re cultivating local talent to thrive in a digitally-driven world. Tech support is our focus and expertise," comments Olugbolahan Olusanya, Tek Experts’ Country Manager in Nigeria.
Leveraging Africa’s young and diverse talent pool
Africa has a huge pool of highly skilled talent in sectors like IT, engineering, business management, and finance. Nigeria, for example, rolls out an impressive 600,000 tertiary graduates every year, followed by Egypt (507,201), and South Africa (221,942).
Moreover, Africa’s skills pipeline includes a younger population of fresh-to-the-market young people who are motivated to develop their IT skills and work with international customers. Looking at the numbers, Nigeria is home to 58 million of Africa’s youth (the youngest population on the continent) while almost a third of Rwanda’s population consists of young people.
Last but not least, the skilled young talent in Africa has good English language skills and a high degree of cultural alignment to Western countries. This coupled with a similar time zone to Europe and shared business culture is shifting the paradigm in the outsourcing arena.
Africa is rising as one of the world’s fastest-growing regions. African countries are successfully leveraging the advantage of their vast talent pool, young demographics, and English language speaking population to rapidly turn into an attractive global IT outsourcing hub. At Tek Experts, we’re already tapping into Africa’s immense potential and effectively utilizing and developing local tech talent.
Want to dive into our first-hand insights and discover why leading global brands are tapping into Africa? Download our eBook to learn more.
Why Africa’s Business Continuity Capabilities Will Win Over Global IT Outsourcing Buyers
4 min read · Sep 30 2022
How Next-Gen Enterprise Technical Services and Support Are Driving Topline Revenue
3 min read · Sep 30 2022
3 Types of Outsourced IT Services
3 min read · Sep 30 2022