January 10, 2022
Tek Experts has welcomed Ms Aileen Allkins as Chief Customer Officer. Ms Allkins takes up her new position today.
As an accomplished customer-focused executive, Ms Allkins has spent her career transforming the customer service and support experience of some of the world’s best-known technology companies. From 2016 to 2020 she was the Corporate Vice President of Global Customer Service and Support at Microsoft, leading a diverse and international team of over 25,000 service professionals to provide world-class technical support for millions of customers.
Prior to joining Microsoft in 2016, she led worldwide technical support for Hewlett Packard Enterprise’s (HPE) software business and was responsible for consolidating the customer support experience following several acquisitions. Since then, Ms Allkins has been providing consulting services to a number of tech companies through the consultancy business she established in 2020.
A well-established specialist technology support provider, Tek Experts is part of the YNV Group, a multinational holding company with brands in a growing number of sectors including technology, education and real estate. Group Founder, Yaniv Natan, commented, Tek Experts set out on a mission to redefine tech support by helping enterprises move beyond traditional ‘break-fix’ support by focusing on deep technology expertise. Aileen’s years of experience in tech support and her high degree of customer centricity will further our ambition to continue to raise the bar and set new standards of service.
Steve Heffron, CEO of Tek Experts, added, Having led large scale global support teams, Aileen brings to Tek Experts unrivalled insights into the challenges global tech firms face in raising the standard of support and leveraging it to provide additional value to customers.
People in frontline technical service teams make a huge difference to the success of major brands and Tek Experts is the leader in the field of specialist tech support, said Ms Allkins. I share the same belief that when you provide the right training to the right people, you can deliver technical support services that make you stand out in a highly competitive market. I’m delighted to bring my experience to grow the business by helping the global enterprises we partner with differentiate through their tech support experience.
Ms Allkins will continue her role as Senior Advisor with the Boston Consulting Group and as Non-Executive Director at ABBYY and will be relocating to Cyprus to be closer to the YNV Head Office, where she will also assume the responsibilities of Executive Director at YNV Group, Chief Customer Officer for Elev8 and CEO for Wize Solutions.