Technical Support Engineer Level 2 - Data Protector

Do you have strong troubleshooting skills? Do you love delivering exceptional customer service? Are you looking for a rapidly growing company to take your career to the next level? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. We are hiring a Level 2 Software Support Engineer to support to support Microfocus Data Protector; An automated backup and recovery software for single-server to enterprise environments

What we’re looking for

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and responsibilities

• Provide excellent customer service to clients who are experiencing technical support problems.
• Present a positive, effective and flexible contribution to achieving team targets and objectives
• Collaborate with other team members to provide high-quality support
• Ensure constant self-development using day to day work, web-based training, and any other available tools

Competences

• 1-2 years experience in technical support
• Knowledge of programming languages, networking, databases or UI’s
• Bachelor’s degree or equivalent technical certifications
• Demonstrated excellence in teamwork, collaboration, and knowledge sharing
• Customer orientated, motivated to take charge of both customer engagement and problem
• Fluent in English

Why Tek Experts?

We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments. We’re a modern, challenging and fast growing, business because of the success of our people. They are smart, curious, client-oriented and results-driven.
 
My Career. My Future. My Tek Experts.

Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
 

Start fulfilling your dreams
If you think you have what it takes to make a difference and want to work for a company that can offer you unlimited potential then apply for this position now and tell us more about what you can bring to our business. You can also check out our other jobs.

Aplica ya

Lo que le ofrecemos a usted

Una carrera, no un trabajo

Sea parte de algo grande

Aprendizaje personal y profesional continuo

Carrera rápida

Recursos globales

Oportunidad para realizar su potencial total

Libere su potencial

Familia mundial

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