Alejandro Duran, Subject Matter Expert in Azure , Costa Rica

Alejandro Duran,
Subject Matter Expert in Azure ,
Costa Rica

“I feel fulfilled, valued, trusted and appreciated”
I’ve worked for some big global companies during my career. However, while they provided me with a great grounding in the IT industry, I found that they had a glass ceiling - not great if you want a career in technology. There was no progression path for me into a management role, regardless of how hard I worked or how much learning I did. You don’t find those same barriers at Tek Experts.

Now I can finally fulfil my potential as an IT professional. As a Subject Matter Expert (SME), I have a number of senior-level responsibilities, which include delivering training, interviewing candidates and making operational plans. I feel fulfilled, valued, trusted and appreciated. 
 

Continuous improvement 

I started my career as a level one engineer, moving up the ranks to become a senior software engineer and then a technical consultant. This extensive technical experience has really helped me in my current job – I can empathize with my team, having experienced many of the same problems they’re encountering. My team know that if they have a problem, they can come to me for advice and I’ll give them constructive guidance. 

While it’s not always necessary to have all the certifications, it is important to have plenty of experience in IT support to work as a SME at Tek Experts. It’s a very hands-on job, where you’re expected to come up with solutions to take the business forward. 
 

Agile mindset 

You also need an agile mindset as an SME. One day you’ll be delivering training to a new team, the next you’ll be interviewing candidates. I also help with difficult customer cases and work with the operational manager to plan different projects, not to mention the weekly meetings with the teams I manage, to catch up on any skills, training or knowledge gaps.  

For some people, that might be too much variation – but I love it. I have just started to deliver training to teams in other countries. I have been to Colorado Springs, and I hope to be able to travel to the other sites at some point, too. 
 

Customer first 

I think one of most important qualities as a SME is to be able to manage different types of people. Although we all have the Tek Experts DNA, we’re not all the same. Some people arrive with very little technical knowledge, so you need to be as comfortable training them as you would someone with lots of IT support experience. 

I love working with people. It helps that there are lots of talented people here, who are all passionate to learn and develop their skills. My aim is to help them realize their potential.
 

If you like the sound of working in Costa Rica with Alejandro, check out current opportunities here>>

Califique este artículo para que nos ayude a brindarle mejor contenido a usted.

     

Compartir:

¡Esta persona podría ser usted! Échele un vistazo a otros puestos nuestros.

IT Security Engineer

Are you a passionate IT Security professional? Are you looking for a global environment offering excellent career opportunites? Tek Experts provides business and IT outsourcing services, and we tak...

Read more
Senior Accountant

Are you looking for the best place to elevate your career in accounting? Are you looking for an organization where your career can develop rapidly within a short time-frame? Tek Experts provides bu...

Read more
Technical Learning Design Manager

Do you have a deep understanding of the digital learning experience? Do you seek to improve the engagement of people who are considering what they need to learn in the process of learning? Tek Expe...

Read more
Recruiter - Executive Hiring

Do you care about people and want to help make dreams happen? Do you want to be part of a team that deepens and diversifies the talent acquisition strategy of a global company on the go? Tek Exper...

Read more
Academy Head Of Marketing

Are you a passionate marketing professional? Are you looking for an environment where your ideas and creativity are rewarded? Do you want to be part of the launch and development of a business that...

Read more
Sales Assist

Are you looking to expand your career in IT service delivery? Do you have strong analytic skills? Are you looking for a rapidly growing company to take your career to the next level? Tek Experts pr...

Read more
Customer Service Representative

Are you a natural problem solver? Do you have an interest in different technologies and IT? Do you think you can deliver exceptional customer service? Tek Experts provides business and IT outsourci...

Read more
Team Manager

Are you looking to expand your career in IT leadership in a rapidly growing company? Do you want to be responsible for delivering extraordinary customer support? Tek Experts provides business and I...

Read more
Quality Business Partner

The Quality Business Partner will be a business leader across locations and will serve as a strategic quality business partner between regional and global business functions; Will be responsible fo...

Read more
Software Support Engineer Level 2 – Network Node Manager ...

Do you have strong troubleshooting skills? Do you love delivering exceptional customer service? Are you looking for a rapidly growing company to take your career to the next level? Tek Experts prov...

Read more
Technical Support Engineer

Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and get extensive training on hig...

Read more
Software Support Engineer

Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and get extensive training on hig...

Read more
Azure Developer - Subject Matter Expert

Do you have a passion for training and mentoring? Do you have a strong Microsoft Azure experience? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping co...

Read more
Microsoft Dynamics Subject Matter Expert

Do you have a passion for training and mentoring? Do you have a strong Microsoft Dynamics CRM experience? Tek Experts provides business and IT outsourcing services, and we take intense pride in hel...

Read more
Head of Talent Acquisition Operations

Would you like to work in a fast paced IT company? Can you drive efficiency and effectiveness through leadership and partnership to influence hiring decisions? Do you want to be part of a team that...

Read more
LEER MÁS

¿Está interesado(a) en unirse a nuestro fantástico equipo? Elija su ubicación y consulte lo que tenemos disponible.

¡No sea un desconocido(a)! Regístrese y reciba las últimas noticias y empleos.
No se preocupe, sabemos que recibir demasiados emails es molesto; por eso, nosotros enviamos sólo lo bueno.

Acepto haber leído y entendido las Condiciones de uso y Política de privacidad del sitio web.