Client Site Leader

Do you love delivering IT support? Do you want to be responsible for delivering extraordinary customer support across a range of technologies? Are you looking for a rapidly growing company to take your career to the next level? Tek Experts provides business and IT outsourcing services, taking intense pride in helping companies handle their business operations and we are now looking to add to our senior management team in Costa Rica.

What we’re looking for

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and responsibilities

  • Plan by prioritizing customer, staff and organizational requirements
  • Onboard a team of specialists and developing the business unit knowledge in Tek Experts
  • When needed, serve as part of the escalation path for operational issues
  • Maintain continuous lines of communication, with other managers
  • Responsible for a wider perspective of metrics achievement
  • Manage section and delivery managers locally
  • Run, analyze reports and create action items to improve the operation and ensure metrics achievement
  • Manage headcount numbers and work with the client director to update the quotas/targets
  • Attend regular operational and business review meetings
  • Participate in the review processes and workflow to diagnose areas for improvement
  • Create, implement and maintain business processes
  • Proactively proposes improvement plans where gaps are noticed
  • Performance management and people development

Skills and competencies

  • Experience leading a team of at least 200 people
  • Strong organizational, planning, leadership and management skills with a confident and professional manner
  • Strong English communication skills with excellent presentation skills
  • Excellent soft skills, including conflict resolution, influence and negotiation skills
  • Critical thinker and ability to make decisions
  • Ability to work under pressure in a highly targeted environment
  • Committed to self-development and the development of others
  • Background within an IT Support organization highly desirable

Why Tek Experts?

We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments. We’re a modern, challenging and fast growing, business because of the success of our people. They are smart, curious, client-oriented and results-driven.
 
My Career. My Future. My Tek Experts.

Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
 

Start fulfilling your dreams
If you think you have what it takes to make a difference and want to work for a company that can offer you unlimited potential then apply for this position now and tell us more about what you can bring to our business. You can also check out our other jobs.

Aplica ya

Lo que le ofrecemos a usted

Una carrera, no un trabajo

Sea parte de algo grande

Aprendizaje personal y profesional continuo

Carrera rápida

Recursos globales

Oportunidad para realizar su potencial total

Libere su potencial

Familia mundial

Internal Communications Manager

Do you want to be part of a team responsible for building the tools and programs that allow employees to communicate, share and collaborate? Do you want to play a key part in the development and de...

Read more
Head of Product Management

Tek Experts is a multinational company specializing in business & IT outsourcing with a mission to help big IT companies change the world. With our offices based in 7 countries worldwide, we ar...

Read more
Project Manager- Software Roll Out

Tek Experts is a multinational company specializing in business & IT outsourcing with a mission to help big IT companies change the world. With our offices based in 7 countries worldwide, we ar...

Read more
Costa Rica General Manager/Site Leader

The Site Leader is the operational owner for service delivery in Costa Rica and part of the Tek Experts leadership team reporting to our Chief Operating Officer. The site leader oversees and monito...

Read more

Lo sentimos, parece que no tenemos puestos disponibles en esta categoría. ¿Por qué no te subscribes a nuestras alertas de trabajos por correo electrónico?

Acepto haber leído y entendido las Condiciones de uso y Política de privacidad del sitio web.
Head of Project Management/Implementation

Tek Experts is a multinational company specializing in business & IT outsourcing with a mission to help big IT companies change the world. With our offices based in 7 countries worldwide, we ar...

Read more
Head of Client Services

Do you have a passion for IT Service Management? Do you have strong leadership experience in large scale projects? Tek Experts provides business and IT outsourcing services, and we take intense pri...

Read more
Client Site Leader

Do you love delivering IT support? Do you want to be responsible for delivering extraordinary customer support across a range of technologies? Are you looking for a rapidly growing company to take ...

Read more
Client Lead Engineer - Projects Manager

As the Client Lead Engineer you will report to the Global Head of Design and Construction on the progress of the local / regional projects, ensuring that all the business and project parameters are...

Read more
Quality Operations Manager

Are you a passionate quality professional? Are you looking for an environment where you can drive quality processes on a global scale? Tek Experts has a superb opportunity to do just this. This ro...

Read more

Lo sentimos, parece que no tenemos puestos disponibles en esta categoría. ¿Por qué no te subscribes a nuestras alertas de trabajos por correo electrónico?

Acepto haber leído y entendido las Condiciones de uso y Política de privacidad del sitio web.
Dynamics Software Support Engineer - French Speaker

Are you a natural problem solver? Do you have an interest in different technologies and IT? Do you think you can deliver exceptional customer service? Tek Experts provides business and IT outsourci...

Read more
Dynamics Software Support Engineer

Are you a natural problem solver? Do you have an interest in different technologies and IT? Do you think you can deliver exceptional customer service? Tek Experts provides business and IT outsourci...

Read more
Cloud Specialist - Software Support

Are you a natural problem solver? Do you have an interest in different technologies and IT? Do you think you can deliver exceptional customer service? Tek Experts provides business and IT outsourci...

Read more
Cloud Specialist - Network Support

Are you a natural problem solver? Do you have an interest in different technologies and IT? Do you think you can deliver exceptional customer service? Tek Experts provides business and IT outsourci...

Read more
Senior Business Analyst

This role is key for the driving a successful operation and support continuous improvement in service delivery. By leading analytics initiatives, provide depth in analysis and bringing useful insig...

Read more
Microsoft Dynamics CRM Specialist

Do you have a passion for training and mentoring? Do you have a strong Microsoft Dynamics CRM experience? Tek Experts is growing and as a result are looking for passionate people to join our larges...

Read more

Lo sentimos, parece que no tenemos puestos disponibles en esta categoría. ¿Por qué no te subscribes a nuestras alertas de trabajos por correo electrónico?

Acepto haber leído y entendido las Condiciones de uso y Política de privacidad del sitio web.

Interested in joining Tek Experts? Take a look at our open positions in your region.

¡No sea un desconocido(a)! Regístrese y reciba las últimas noticias y empleos.
No se preocupe, sabemos que recibir demasiados emails es molesto; por eso, nosotros enviamos sólo lo bueno.

Acepto haber leído y entendido las Condiciones de uso y Política de privacidad del sitio web.