Josue Gomez, Software Engineer Level 2, Costa Rica

Josue Gomez,
Software Engineer Level 2,
Costa Rica

“When I was promoted I felt amazing.”
It’s a cool feeling to get my clients and their customers up and running when I’ve helped fix their issue. As a Level 2 Engineer I get the issues that urgent or complex. I get to look at all the data collected on issue like screen shots, data Level 1 Engineer notes and check what has already been tried. I’ll set up a call with customer and client and guide them through the best way to solve their issue. If it’s a coding problem, I get our software development team involved. On the rare occasion, I escalated to a subject matter expert to help.

I worked in a customer call center before Tek Experts. I wasn’t going anywhere really, so I finally decided to get started and work on my career. I had heard about a new company in town and I joined as a Level 1 Engineer. After three months, I was promoted to a supervisor and I kept on learning about the technology when I then became a Level 2 Engineer and a Team Leader of seven. When I was promoted I felt amazing. I had been pushing myself a lot during the day and when all that effort paid off, made it all worthwhile. I had a plan that took two years to make it happen I had accomplished what I sent out to do.  I pushed myself hard and with the support of Tek Experts I got my goal.

What I love about this job is coming to work every day and being guaranteed to learn something new. Every day it’s a different issue or challenge my customers are experiencing I get to help and solve them. That feels amazing and you know, not all companies can offer you that feeling. All my team have a fun time and love learning and we all share want we’ve learnt.
 

Overseas opportunity

The other way I’ve grown is being part of the training team. I help with the new starters and work on making training material. Our Bulgarian office wanted me to help out with their training so I flew out and for three months I got to train their Level 1 Engineers. Then recently I was asked again to help train staff and this time I flew to China for two months, which is wild if you think about it! You got to remember this is still my first technology focused job and I am so grateful of the amount of growing up and learning this company has given me.

If you’re thinking of joining us in Costa Rica or any other office, you’ve got to be looking for responsibility and serious fun. Never stop looking there are lots of opportunities here and management don’t put limits on what you can and can’t do. If you want it, push for it.

I’ve got a new member of my family who takes up a lot of my time, Boris my doggy. He’s still a puppy and needs training and walking and playing with. He makes me laugh – a lot.

Califique este artículo para que nos ayude a brindarle mejor contenido a usted.

     

Compartir:

¡Esta persona podría ser usted! Échele un vistazo a otros puestos nuestros.

IT Security Engineer

Are you a passionate IT Security professional? Are you looking for a global environment offering excellent career opportunites? Tek Experts provides business and IT outsourcing services, and we tak...

Read more
Senior Accountant

Are you looking for the best place to elevate your career in accounting? Are you looking for an organization where your career can develop rapidly within a short time-frame? Tek Experts provides bu...

Read more
Technical Learning Design Manager

Do you have a deep understanding of the digital learning experience? Do you seek to improve the engagement of people who are considering what they need to learn in the process of learning? Tek Expe...

Read more
Recruiter - Executive Hiring

Do you care about people and want to help make dreams happen? Do you want to be part of a team that deepens and diversifies the talent acquisition strategy of a global company on the go? Tek Exper...

Read more
Academy Head Of Marketing

Are you a passionate marketing professional? Are you looking for an environment where your ideas and creativity are rewarded? Do you want to be part of the launch and development of a business that...

Read more
Sales Assist

Are you looking to expand your career in IT service delivery? Do you have strong analytic skills? Are you looking for a rapidly growing company to take your career to the next level? Tek Experts pr...

Read more
Customer Service Representative

Are you a natural problem solver? Do you have an interest in different technologies and IT? Do you think you can deliver exceptional customer service? Tek Experts provides business and IT outsourci...

Read more
Team Manager

Are you looking to expand your career in IT leadership in a rapidly growing company? Do you want to be responsible for delivering extraordinary customer support? Tek Experts provides business and I...

Read more
Quality Business Partner

The Quality Business Partner will be a business leader across locations and will serve as a strategic quality business partner between regional and global business functions; Will be responsible fo...

Read more
Software Support Engineer Level 2 – Network Node Manager ...

Do you have strong troubleshooting skills? Do you love delivering exceptional customer service? Are you looking for a rapidly growing company to take your career to the next level? Tek Experts prov...

Read more
Technical Support Engineer

Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and get extensive training on hig...

Read more
Software Support Engineer

Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and get extensive training on hig...

Read more
Azure Developer - Subject Matter Expert

Do you have a passion for training and mentoring? Do you have a strong Microsoft Azure experience? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping co...

Read more
Microsoft Dynamics Subject Matter Expert

Do you have a passion for training and mentoring? Do you have a strong Microsoft Dynamics CRM experience? Tek Experts provides business and IT outsourcing services, and we take intense pride in hel...

Read more
Head of Talent Acquisition Operations

Would you like to work in a fast paced IT company? Can you drive efficiency and effectiveness through leadership and partnership to influence hiring decisions? Do you want to be part of a team that...

Read more
LEER MÁS

¿Está interesado(a) en unirse a nuestro fantástico equipo? Elija su ubicación y consulte lo que tenemos disponible.

¡No sea un desconocido(a)! Regístrese y reciba las últimas noticias y empleos.
No se preocupe, sabemos que recibir demasiados emails es molesto; por eso, nosotros enviamos sólo lo bueno.

Acepto haber leído y entendido las Condiciones de uso y Política de privacidad del sitio web.