Zhang Qi, Team Manager - Technical Support Advocate Team, China

Zhang Qi,
Team Manager - Technical Support Advocate Team,
China

“Tek Experts is quick to recognize people’s good work.”
I’ve only been at Tek Experts a few years, but in that time I’ve been given lots of opportunities to grow and develop. I’ve taken on a number of different roles. At the moment, I’m the Team Manager for China's Technical Support Advocate Team.
 

Immediate growth opportunities

I joined as a Service Desk Administrator. When I started, the primary goal was to transition the support services from the client to our own support team, which is something we do regularly when we take over or expand the responsibility of IT companies’ software support programs. On my first day, the Site Manager asked me whether I would be happy to lead the project transition training, using the knowledge I’d gained from previous roles and from my six years of study in the UK. I couldn’t wait and seized the opportunity with both hands.

We showed what we are capable of, with a can-do spirit, which gained the client’s trust and recognition. It also showed us what we could do together.
 

First management role

Tek Experts is quick to recognize people’s good work. After the project transition phase was completed, I was honored to be promoted to Customer Care Center Team Manager – my first management role. My responsibilities included: managing my team’s daily operations, to ensure contractual KPIs and SLAs were met, continuous monitoring of service quality, identifying areas for improvement and collaborating with managers from other regions to ensure consistency between cross-regional and cross-functional operations and processes.
 
“I spent two years in that role, learning lots from the management training I was given and from my amazing colleagues. The company then offered me the opportunity to lead a brand new team: the customer advocacy management team in the Asia-Pacific region.”

I spent two years in that role, learning lots from the management training I was given and from my amazing colleagues. The company then offered me the opportunity to lead a brand new team: the customer advocacy management team in the Asia-Pacific region.

After leading Customer Advocacy Management team for one and half years and with excellent performance figures and happy clients, I was offered another opportunity: to be Team Manager of the Technical Support Advocate Team for a new client that was brought into the China office.
 

Exciting opportunities ahead

Tek Experts has given me so many great opportunities to learn and take on different roles which has been brilliant for my career development. And the great mentorship here means I never feel like I’m working on my own and I always have the full support of the management team.

Just the other day, I remembered our CEO asking me a question during my interview: “In the last month, which day did you like the most?” and I couldn’t give a definite answer. Now my answer to that question would be: “I like each single day working at Tek Experts, because every day is exciting!”

Tek Experts is always growing as a business, so I’m sure there will be more opportunities for me to develop personally and professionally.
  

Tek Experts believes that excellent people deserve excellent opportunities to grow. Find out more by clicking here >>

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