Technical Writer

Position Purpose The Technical Writer is responsible for writing, creating, maintaining, and updating technical [1] documentation, including [2] online help, [3] user guides, system manuals, and other documents. About Us Wize develops cutting-edge software solutions that enable organizations to deliver better customer experiences by harnessing the power of people and technology. Our innovative software solutions employ automation, AI and machine learning to help companies improve how they operate, deliver services and provide maximum value to their customers. References Visible links 1. http://en.wikipedia.org/wiki/Documentation 2. http://en.wikipedia.org/wiki/Online_help 3. http://en.wikipedia.org/wiki/User_guide

What we’re looking for

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and responsibilities

Product Documentation: Ensures that all customer documentation such as User Manuals, User Notes, Release notes and other System Documentation is delivered at a high quality standard and kept up to date: o Meets with Product Managers, Product Owners and Business Analysts regularly to ensure that product documentation is kept up to date with latest changes and enhancements o Ensures that user notes, user manuals and system documentation is maintained and updated with latest product changes o Ensures that the reproduction and distribution of user notes and manuals are done according to the timelines set Online Help Function: Ensures that the product has an updated on-line help which includes written documents or video content: o Transfers updates to the product into useful help notes, videos or documents which can be accessed by the end user Knowledge database: Ensures that all internal user documentation is maintained in a Knowledge Database o Constantly looks for ways to improve the product knowledge base for internal users o Creates and maintains an internal Knowledge Database Company Newsletter: Manages and writes the internal company newsletter: o Uses creative layout techniques to put together the monthly company newsletter o Gathers article content from different sources to include in the newsletter o Keeps up to date with current company events to include in the newsletter

Competences

o Previous experience in a technical writer role responsible for user guides, user notes and release guides for software products o Experience in delivering an on-line help function using the latest technology o Excellent English language proficiency: verbal and written communication o Excellent proficiency in Microsoft Office (Word, PowerPoint, Excel)

Why Tek Experts?

We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments. We’re a modern, challenging and fast growing, business because of the success of our people. They are smart, curious, client-oriented and results-driven.
 
My Career. My Future. My Tek Experts.

Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
 

Start fulfilling your dreams
If you think you have what it takes to make a difference and want to work for a company that can offer you unlimited potential then apply for this position now and tell us more about what you can bring to our business. You can also check out our other jobs.

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