Technical Trainer

Technical Trainer

Apply now

We're growing rapidly. Would you like to join us? 

Are you looking for the best place to elevate your career in learning and development?

Are you looking for an organization where your career can develop rapidly within a short time frame? 

Join us at Tek Experts. We are a leading global provider of technical support and consulting services on behalf of the world’s largest IT companies. 

With 7,000 employees across six global offices, we have built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages and time zones.

About the role...

You will be responsible for identifying and developing key Microsoft technical training courses for our teams, as well as the primary facilitator through instructor-led learning (ILT) or online (e-learning).

You will be responsible for developing a wide variety of job skills, and technical training courses as needed to build the technical competency of the Tek-Experts Technical Support Engineers. 

Supporting the operations teams, you will monitor the usage of the tools and evaluation of the learning in the success of the teams.

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What you’ll be doing

    • Understand training program goals and how they impact the Support Engineers development
    • Deliver highly engaging classroom technical training to classes of 20-25 employees.
    • Co-deliver multi-week enterprise training programs that prepare employees to perform on the job.
    • Use a variety of advanced teaching methods that are proven to develop knowledge and skill through interaction and classroom practice.
    • Facilitate blended learning, live virtual, simulations, and role plays to develop skills.
    • Apply knowledge of instructional design and performance development to recommend changes that will improve program results.
    • Work with a team of course designers and technical experts to develop course materials.
    • Work closely with technical experts and business managers to review content and ensure completeness and accuracy.
    • Collect data from class activities. Evaluate progress of individuals and take actions as appropriate to coach performance of the employees.
    • Communicate progress and results of training to managers, coaches, and team leads.
    • Organize items required for classes including materials, system access, facilities, and equipment.
    • Observe employees on the job to gain a deep understanding of good performance. Use knowledge to develop course materials that simulate the job in the classroom.
    • Continuously build your knowledge of customers, product, systems, and processes in order to quickly learn new course materials.
what you'll be doing
skils required

What you'll need

  • At least 2 years’ experience delivering technical training.
  • At least 1 years’ experience training  Microsoft products.
  • Previous instructional design experience is considered an advantage

Apply now

Technical Trainer
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

Are you ready to join our team?

We’re a modern, challenging and fast growing business because of the success of our people. We are waiting for you!

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