Technical Support Engineer Level 2 - MF - OMI - Japanese speaking

Technical Support Engineer Level 2 - MF - OMI - Japanese speaking

Apply now

We're growing rapidly. Would you like to join us? 

Do you have strong troubleshooting skills?
 
Do you love delivering exceptional customer service? 

Are you looking for a rapidly growing company to take your career to the next level? 

We’re Tek Experts, a leading global provider of technical support and professional services on behalf of the world’s largest IT companies. 

With 7,000 employees across seven global offices, we’ve built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages, and time zones.

We’re growing rapidly and looking for Technical Support Engineers to join one of our support teams. 

Join us and be part of something great!

About the role...

We are hiring a Level 2 Software Support Engineer to support Microfocus. In this role, you will be supporting customers who are having technical issues with their Microfocus software. 

Location: This role can choose to work in Vietnam/China or work remotely.


Apply now

What you’ll be doing

    • Customer care - taking cases supporting customers software support issues
    • Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels 
    • Present a positive, effective and flexible contribution to achieving team targets and objectives  
    • Collaborate with other team members to provide high-quality support
    • Ensure constant self-development using day to day work, web-based training, and any other available tools

what you'll be doing
skils required

What you'll need

MUST HAVE:
  • Excellent Japanese communication skills (Native- like proficiency) 
  • Have solid experience working with Japanese people, have long time stay/work in Japan & deep understanding of Japanese culture
  • 1-2 years experience in technical support 
  • Knowledge of Operating System (focus on Linux Server)
  • Customer orientated, motivated to take charge of both customer engagement and problem 
  • Be able to communicate in English (B1 level)

NICE TO HAVE:
  • Native Japanese Speaker preferred
  • Knowledge of Networking and Database is a plus
  • Experience in customer service is a plus
  • Bachelor’s degree or any equivalent technical certifications 
  • Demonstrated excellence in teamwork, collaboration, and knowledge sharing 

Apply now

Technical Support Engineer Level 2 - MF - OMI - Japanese speaking
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed item

Are you ready to join our team?

We’re a modern, challenging and fast growing business because of the success of our people. We are waiting for you!
subsrcibe

Can't see your dream role?

Sign up for job alerts by email – your ideal role might be just round the corner