Technical Support Engineer Level 2 - MF - OMI - Japanese native

Technical Support Engineer Level 2 - MF - OMI - Japanese native

Apply now

We're growing rapidly. Would you like to join us? 

Do you have strong troubleshooting skills?
 
Do you love delivering exceptional customer service? 

Are you looking for a rapidly growing company to take your career to the next level? 

We’re Tek Experts, a leading global provider of technical support and professional services on behalf of the world’s largest IT companies. 

With 7,000 employees across seven global offices, we’ve built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages, and time zones.

We’re growing rapidly and looking for Technical Support Engineers to join one of our support teams. 

Join us and be part of something great!

About the role...

We are hiring a Level 2 Software Support Engineer to support Microfocus. In this role, you will be supporting customers who are having technical issues with their Microfocus software. 

Apply now

What you’ll be doing

    • Customer care - taking cases supporting customers software support issues
    • Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels 
    • Present a positive, effective and flexible contribution to achieving team targets and objectives  
    • Collaborate with other team members to provide high-quality support 
    • Ensure constant self-development using day to day work, web-based training, and any other available tools
what you'll be doing
skils required

What you'll need

  • 1-2 years experience in technical support 
  • Knowledge of Operating System (prefer Linux Server)
  • Knowledge of Networking or Database is a plus
  • Experience in customer service is a plus
  • Interest or exposure to software development and support 
  • Bachelor’s degree or any equivalent technical certifications in IT
  • Demonstrated excellence in teamwork, collaboration, and knowledge sharing 
  • Customer orientated, motivated to take charge of both customer engagement and problem 
  • Can communicate in English 

Apply now

Technical Support Engineer Level 2 - MF - OMI - Japanese native
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed item

Are you ready to join our team?

We’re a modern, challenging and fast growing business because of the success of our people. We are waiting for you!
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