As a customer-facing support engineer, your role will be to provide phone and email-based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. We are looking for people with all levels of experience so if you are just starting in your career or have been a support engineer or manager, this is the role for you.
Working with one of our key customers, you will be supporting everything related to the technology team you are in which could include:
- Office 365
- Active Directory
- Virtual Machines
You will also be supported by our Quality Assurance team, Domain Experts, and the Training and Development department, to ensure you have a comprehensive induction and training program and deliver extraordinary customer service.