Technical Support Engineer - Dynamics

Technical Support Engineer - Dynamics

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We're growing rapidly. Would you like to join us? 

Are you a natural problem solver looking for a company where you can fast-track your career?
Do you want to gain global experience and get extensive training on high-end software products and solutions? 
Do you have experience in using or supporting Microsoft Dynamics CRM or ERP tools?

We’re Tek Experts, a leading global provider of technical support and professional services on behalf of the world’s largest IT companies. 
With 7,000 employees across seven global offices, we’ve built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages, and time zones.
We’re growing rapidly and looking for Technical Support Engineers to join one of our support teams. 

Join us and be part of something great!
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About the role...

As a customer-facing support engineer, your role will be to provide phone and email-based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. We are looking for people with all levels of experience so if you are just starting in your career or have been a support engineer or manager, this is the role for you.

Working with the Dynamics team, you will be supporting customers experiencing difficulties with their relationship management system.  Supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.

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What you’ll be doing

    • Act as the advanced technical contact for troubleshooting customer issues 
    • Deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level of management
    • Collaborate with domain experts (SMEs) and escalation managers when additional support is needed
    • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate measures to all parties involved
    • Seek supplemental training to improve performance and develop a specialisation
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what you'll be doing
skils required

What you'll need

  • At least 1 - 2 year’s experience in a technical or customer support role
  • Strong research, problem-solving and troubleshooting skills
  • Ability to work well independently and as part of a team 
  • Excellent customer service skills
  • Passion for technology and learning
  • Knowledge and / or experience with Microsoft Dynamics technology

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Technical Support Engineer - Dynamics
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

Are you ready to join our team?

We’re a modern, challenging and fast growing business because of the success of our people. We are waiting for you!
Apply now
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