Technical Support Engineer- Dynamics CRM

Technical Support Engineer- Dynamics CRM

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We're growing rapidly. Would you like to join us? 

Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?

Do you want to gain global experience and get extensive training on high-end software products and solutions? 

Do you take pride in delivering great customer service? 

Join us at Tek Experts. We are a leading global provider of technical support and consulting services on behalf of the world’s largest IT companies. 

With 7,000 employees across six global offices, we have built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages and time zones.
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About the role...

Dynamics CRM is a server-client application. An IIS-based web application that also supports extensive web services interfaces.

As a customer facing support engineer, your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. 

Working on the Dynamics CRM team you will be supporting customers experiencing difficulties with their relationship management system.  Supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.


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What you’ll be doing

    • Act as the primary technical contact, deliver advanced technical troubleshooting and problem solving solutions for corporate customers including, issues escalated to the highest level of management 
    • Collaborate with subject matter experts and escalation managers when additional support is needed 
    • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved 
    • Seeks supplemental training to improve performance and develop specialization.
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what you'll be doing
skils required

What you'll need

  • 1-2 years’ experience in technical or customer support
  • Knowledge of ERP & CRM technology, SQL, OOP, Active Directory, IIS.
  • Strong researching, problem solving and troubleshooting skills
  • Adaptability to work independently and part of a team bringing in experts when needed
  • Excellent customer service skills
  • Passion for technology and learning
  • Some exposure with Microsoft technologies

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Technical Support Engineer- Dynamics CRM
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

Are you ready to join our team?

We’re a modern, challenging and fast growing business because of the success of our people. We are waiting for you!
Apply now
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