Tech Lead - ASMS

Tech Lead - ASMS

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We're growing rapidly. Would you like to join us? 

Are you looking to move your career in IT service delivery and team management but need that first step? 
Do you want the opportunity to support a team to deliver exceptional customer service? 
Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. We are hiring a Tech Lead who will help manage our support colleagues to solve technical and non-technical support requests. 

About the role...

As a Technical Lead at Tek Experts you will have a strategic role to ensure exceptional customer service is delivered through your team of engineers.  You will build and manage an end-to-end service operations team of 20-30 passionate professionals and be responsible for ensuring we have the right resource for the cases in hand. Acting as an escalation point,  you’ll be a key point of contact for premier customers or those with the most serious incidents, delivery teams and team management.   

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What you’ll be doing

    • Responsible for taking note of the absence of the team members and report back to regional manager on a weekly basis.
    • Track daily lateness and monitor the staff coverage to maintain the service levels and generate a weekly report.
    • Responsible for requesting accesses for all tools during the first two weeks of new employee in training.
    • As a mentor is vital to identify coaching needs and deliver/coordinate the proper trainings.
    • Daily monitoring the team’s workload and re-distribute the task among the team to ensure proper workload distribution.
    • Fill every week the task distribution and share the schedule with the team, also to change the task distribution as needed depending on business needs in real time.
what you'll be doing
skils required

What you'll need

  • 6 months of experience in Account and Portals 
  • People-oriented
  • Self-motivated person
  • Results-driven
  • Ability to work under pressure
  • Great customer service (soft skills)
  • Proactive person
  • Solid English communication skills both oral and written, other languages are a plus (Portuguese, Japanese, German, Italian, etc.) E443

Apply now

Tech Lead - ASMS
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

Are you ready to join our team?

We’re a modern, challenging and fast growing business because of the success of our people. We are waiting for you!
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