As a team leader at Tek Experts you will have a strategic role to ensure exceptional customer service is delivered through your team of support advocates. You will build and manage an end-to-end service operations team of 20-30 passionate professionals and be responsible for overall performance of the team.
Acting as a key business leader, you’ll be a key point of contact for customers, delivery teams and senior management. Working on the Identity team you will review all cases related to Azure active directory, and support cases on synchronization issues with local active directories, account management and authentication to Azure AD. You do not need to be technical, but do need to know how to manage a team of technical support engineers.