Team Manager

Team Manager

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We're growing rapidly. Would you like to join us? 

Are you looking to expand your career in IT leadership in a rapidly growing company?  
Do you want to be responsible for delivering extraordinary customer support across Microsoft Office 365? 

Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion, we are hiring a team manager who will help manage our support colleagues to solve technical and non-technical support requests.

About the role...

As a team leader at Tek Experts you will have a strategic role to ensure exceptional customer service is delivered through your team of support  engineers. You will build and manage an end-to-end service operations team of 20-30 passionate professionals and be responsible for overall performance of the team. Acting as a key business leader, you’ll be a key point of contact for customers, delivery teams and senior management.

Working on the Office 365 team you will review all cases related to Office 365. You do not need to be technical, but do need to know how to manage a team of technical support engineers.

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What you’ll be doing

    • Manage team to deliver exceptional customer service across technical lines.
    • Training and coaching team members to support their personal development.
    • Act as a primary escalation point for operational issues in the team.
    • Supports the team to ensure Tek Experts meets the goals and expectations of our customers.
    • Provides accurate and timely communication to all applicable parties on any customer support issue.
    • Attends regular operational and business review meetings.
    • Monitors specific KPIs to ensure proper delivery of the business.
    • Participates in reviewing processes and workflow to diagnose areas for improvement.
    • Builds and sends updated reports to management team (site manager, global operations manager, office manager, etc) as required.
    • Serves as contact point for customer’s delivery management.
    • Handle, monitor, coordinate and manage all escalated cases.
    • Proactively proposes improvement plans where gaps are noticed.
what you'll be doing
skils required

What you'll need

  • Demonstrable experience leading a support team of at least 20 team members.
  • Strong organizational, planning, leadership and management skills with a confident and professional manner.
  • Strong English communication skills with excellent presentation skills.
  • Excellent soft skills, including conflict resolution, influence and negotiation skills.
  • Critical thinker and ability to make decisions.
  • Ability to work under pressure in a highly targeted environment.
  • Committed to self-development and the development of others.

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Our selection process

Apply now!

It’ll only take two minutes

Contact

We’ll contact you to tell you a little more about the process

Interview

If your profile matches what we’re looking for, we’ll invite you to an interview where we can get to know each other better
Team Manager
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

Are you ready to join our team?

We’re a modern, challenging and fast growing business because of the success of our people. We are waiting for you!
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