Subject Matter Expert

Subject Matter Expert

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We're growing rapidly. Would you like to join us? 

Do you love delivering outstanding business process success? 

Are you looking for a rapidly growing company to take your career to the next level? 

Join us at Tek Experts. We are a leading global provider of technical support and consulting services on behalf of the world’s largest IT companies. 

With 5,000 employees across six global offices, we have built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages, and time zones.

About the role...

We're now hiring a Subject Matter Expert who will be responsible for the full coverage of training, capabilities and coaching success of the team. In addition, the SME will be positioned as the direct backup for the Team Manager acting as a Team Leader. 

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What you’ll be doing

    • Assess and provide input at the team and individual performance level to the team manager. Enabling them to pin point best practices and identify areas of development. 
    • Work with the customer success management leadership on projects related to new processes or deliverables being introduced into the organization. 
    • Support individuals with internal and external client escalations and ensure that an action plan is being addressed efficiently.
    • Proactively support the Team Manager in any admin-operational process acting as Team Leader and potential successor. 
what you'll be doing
skils required

What you'll need

  • 2+ years of experience in a customer service-operations function. 
  • People and customer-facing capabilities.
  • Good leadership and cross-cultural communication.
  • Ability to work without supervision. 
  • Solid English communication skills both written and verbal, other languages are a plus.

Apply now

Subject Matter Expert
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

Are you ready to join our team?

We’re a modern, challenging and fast growing business because of the success of our people. We are waiting for you!

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