Software Support Engineer- Dynamics ERP
Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and get extensive training on high-end software products and solutions? Do you take pride in delivering great customer service? Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion we are looking to add to our team of software support engineers. As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Working on the Dynamics ERP team you will be supporting customers experiencing difficulties with their relationship management system. Supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.
What we’re looking for
Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.
Duties and responsibilities
Provide Dynamics 365 Finance and Operations support for users via phone and email.
Follow best practices and processes to deliver top notch customer satisfaction
Field incoming problems from end users to resolve application, hardware and Provide Dynamics 365 Finance and Operations software issues;
Prioritize, schedule, and administer all instances where enhancements and defect resolution are required
Communicate Dynamics 365 Finance and Operations application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders;
Ensure all IT and Dynamics 365 Finance and Operations support requests are dealt with in an efficient and timely manner;
Accurately maintain logs and documentation related to Service Requests gotten from customers.
Participate in the Dynamics 365 Finance and Operations applications training programs and individual classes;
Assist in creating end user documentation, instructions, procedures, and processes
All other duties as assigned
Bachelor's Degree in Information Technology or related education from technical institute is a plus.
Microsoft SQL Server Administration
Windows Server Administration
Microsoft Azure Virtual Machine Management
Microsoft Office 365 Knowledge
Azure Active directory
Must be able to read, write and speak English fluently to be considered for this role
Excellent verbal, interpersonal and written skills required to communicate with users.
2+ years of experience in a technical support environment.
Experience with Microsoft Dynamics AX, NAV or Any Other ERP Solution would be an asset.
Can work a shift-based job.
Why Tek Experts?
We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments. We’re a modern, challenging and fast growing, business because of the success of our people. They are smart, curious, client-oriented and results-driven.
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
Start fulfilling your dreams
If you think you have what it takes to make a difference and want to work for a company that can offer you unlimited potential then apply for this position now and tell us more about what you can bring to our business. You can also check out our other jobs.