Technical Support Engineer- Dynamics ERP

Technical Support Engineer- Dynamics ERP

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We're growing rapidly. Would you like to join us? 

Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame? 

Do you want to gain global experience and get extensive training on high-end software products and solutions? 

Do you take pride in delivering great customer service? 

Join us at Tek Experts. We are a leading global provider of technical support and consulting services on behalf of the world’s largest IT companies. 

With 7,000 employees across six global offices, we have built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages and time zones.

About the role...

Microsoft Dynamics ERP comprises a group of enterprise resource planning products aimed at different market segments.

As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. 

Working on the Dynamics ERP team you will be supporting customers experiencing difficulties with their relationship management system.  Supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.

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What you’ll be doing

    • Provide Dynamics 365 Finance and Operations support for users via phone and email.
    • Follow best practices and processes to deliver top-notch customer satisfaction
    • Field incoming problems from end-users to resolve application, hardware and Provide Dynamics 365 Finance and Operations software issues;
    • Prioritize, schedule, and administer all instances where enhancements and defect resolution are required
    • Communicate Dynamics 365 Finance and Operations application problems and issues to key stakeholders, including management, development teams, end-users, and unit leaders;
    • Ensure all IT and Dynamics 365 Finance and Operations support requests are dealt with in an efficient and timely manner;
    • Accurately maintain logs and documentation related to Service Requests gotten from customers.
    • Participate in the Dynamics 365 Finance and Operations applications training programs and individual classes;
    • Assist in creating end-user documentation, instructions, procedures, and processes
    • All other duties as assigned
what you'll be doing
skils required

What you'll need

  • 1-2 years’ experience in technical or customer support
  • Experience with Accounting processes (optional)
  • Knowledge of  SQL Server, Active Directory & Virtual Machine (desirable)
  • Strong researching, problem solving and troubleshooting skills
  • Adaptability to work independently and part of a team bringing in experts when needed
  • Excellent customer service skills
  • Passion for technology and learning
  • Some exposure with Microsoft technologies.

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Our selection process

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Contact

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Interview

If your profile matches what we’re looking for, we’ll invite you to an interview where we can get to know each other better
Technical Support Engineer- Dynamics ERP
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

Are you ready to join our team?

We’re a modern, challenging and fast growing business because of the success of our people. We are waiting for you!
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