Software Support Engineer - App Services Level 2

Software Support Engineer - App Services Level 2

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We're growing rapidly. Would you like to join us? 

Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?

Do you want to gain global experience and get extensive training on high-end software products and solutions? 

Join us at Tek Experts. We are a leading global provider of technical support and consulting services on behalf of the world’s largest IT companies. With 7,000 employees across six global offices, we have built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages and time zones.

About the role...

Due to expansion we are looking to add to our team of software support engineers. You would be working within our App Services support team, supporting primarily external developers in their Azure environments.

As a customer facing support engineer, your role will be to provide phone and email based technical support to corporate customers while ensuring incident resolution and customer satisfaction. Working on the Azure Developer support team you will review all cases related to the above listed supported services and troubleshoot submitted issues via our internal issue tracking system.  You will be provided with a comprehensive induction and training program to ensure you deliver extraordinary customer service.

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What you’ll be doing

    • Act as the initial technical contact, delivering advanced technical troubleshooting and problem-solving solutions for corporate customers.
    • Collaborate with experts (SME’s) and escalation managers when additional support is needed.
    • Manage critical issues by setting customer expectations, devise/implement action plans, and professionally communicate to all parties involved.
    • Seek supplemental training to improve performance and develop specialization.
what you'll be doing
skils required

What you'll need

  • 2 years’ experience in technical and/or customer support role
  • Strong researching, problem solving, and troubleshooting skills
  • Adaptability to work both independently and part of a team
  • Excellent customer service skills
  • Passion for technology and expanding your knowledge/skillset
  • Exposure to Microsoft and cloud-based technologies

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Software Support Engineer - App Services Level 2
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

Pay Range: $17.00 - $22.00 Hourly 

Named a 2020 Best Workplace in the Springs!

Are you ready to join our team?

We’re a modern, challenging and fast growing business because of the success of our people. We are waiting for you!

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