Site Trainer

Site Trainer

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We're growing rapidly. Would you like to join us? 

Are you looking for the best place to elevate your career in human resources?
Are you looking for an organization where your career can develop rapidly within a short time frame?

Join us at Tek Experts. We are a leading global provider of technical support and consulting services on behalf of the world’s largest IT companies. 
With 7,000 employees across six global offices, we have built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages and time zones.

About the role...

We are hiring Site Trainers. As a Site Trainer you will be the primary facilitator of general knowledge transfer within the team and will proactively identify training requirements in collaboration with the Site Training Manager. You will have the opportunity to deliver a wide variety of training including orientation, soft skills, time and case management, and technical training to our operations team. In addition, you will be part of a team who supports training material for global needs.

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What you’ll be doing

    • Deliver soft skills, basic work and technical skills, administration and orientation trainings for new employees at Tek Experts.
    • Partner with Talent Acquisition to deliver New Employee Orientation to groups of 10-25 new hires during their first week with the company.
    • Coordinate and prepare classrooms and materials. Partner with IT as needed to ensure technical training rooms are ready and functioning.
    • Partner with Operations Managers and First Line Managers to organize and deliver including formal job-specific trainings.
    • Update and maintain course training materials.
    • Collect data on program effectiveness and evaluate for possible improvement.
    • Use a variety of instructional methods to ensure maximum delivery effectiveness. 
    • Complete course closure procedures to ensure the LMS accurately reflects employee’s training history. Report performed trainings to Site Training Manager.
    • Communicate with Coaches, Team Leads, Mentors and team members regarding training initiatives. 
    • Remain well versed in customer support and help desk policies, procedures, standards and documentation.
    • Drive knowledge sharing within the site teams. 
    • Adhere to all company policies & procedures.
    • Be a role model for the protection of confidential and sensitive information and materials.
    • Comply with specific or ad-hoc tasks.
what you'll be doing
skils required

What you'll need

  • Excellent presentation, facilitation, and communication skills  
  • Strong Customer Service Focus  
  • Adult learning facilitation skills 
  • Capable of managing own time and workload 
  • Flexible and proactive 
  • Team player and collaboration focused 
  • Excellent written and oral English language skills 
  • Very good organizational and planning skills 
  • Analytical problem solving and troubleshooting skills 
  • Very good mentoring/coaching skills 
  • Committed to self-development and the subsequent development of others 
  • Strong Internet and computer literacy skills in Microsoft PowerPoint, Word, Excel, Outlook, Access 
  • Education and Experience 
  • At least 1 year of training experience in a fast-paced technological environment 

Apply now

Site Trainer
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

Are you ready to join our team?

We’re a modern, challenging and fast growing business because of the success of our people. We are waiting for you!
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