What you’ll be doing

• Deliver soft skills, basic work and technical skills, administration and orientation trainings for new employees at Tek Experts.
• Partner with Talent Acquisition to deliver New Employee Orientation to groups of 10-25 new hires during their first week with the company.
• Coordinate and prepare classrooms and materials. Partner with IT as needed to ensure technical training rooms are ready and functioning.
• Partner with Operations Managers and First Line Managers to organize and deliver including formal job-specific trainings.
• Update and maintain course training materials.
• Collect data on program effectiveness and evaluate for possible improvement.
• Use a variety of instructional methods to ensure maximum delivery effectiveness. 
• Complete course closure procedures to ensure the LMS accurately reflects employee’s training history. Report performed trainings to Site Training Manager.
• Communicate with Coaches, Team Leads, Mentors and team members regarding training initiatives. 
• Remain well versed in customer support and help desk policies, procedures, standards and documentation.
• Drive knowledge sharing within the site teams. 
• Adhere to all company policies & procedures.
• Be a role model for the protection of confidential and sensitive information and materials.
• Comply with specific or ad-hoc tasks.