Service Desk Administrator with Spanish

Service Desk Administrator with Spanish

Learn more

We're growing rapidly. Would you like to join us? 

Do you have strong troubleshooting skills? 
Do you love delivering exceptional customer service? 
Are you looking for a rapidly growing company to take your career to the next level? 

Join us at Tek Experts. We are a leading global provider of technical support and consulting services on behalf of the world’s largest IT companies. 

With 5,000 employees across six global offices, we have built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages, and time zones.

About the role...

We're now hiring a Service Desk Administrator who will be a single point of contact for our customers worldwide for software services related incidents.

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What you’ll be doing

    • Provide collaboration & communication interface between customers and subject matter experts (SME) in Software Services.
    • Assure the total customer experience is achieved, by providing to the end customer the most complete answers.
    • Provide management and incident routing for non-technical & technical requests.
    • Follow best practice ticket management processes.
    • Maintain product knowledge up to day by investigating and get informed of all product releases.
    • Present a positive, effective and flexible contribution to achieving team targets and objectives.
what you'll be doing
skils required

What you'll need

  • Previous customer service experience would be an advantage. 
  • Basic knowledge of various hardware and software systems.
  • Customer-oriented skills and excellent understanding of customer impact.
  • Ability to work with minimum supervision (results-driven).
  • Team player.

Apply now

Service Desk Administrator with Spanish
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

Are you ready to join our team?

We’re a modern, challenging and fast growing business because of the success of our people. We are waiting for you!

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