Service Desk Administrator with English and German

Do you love delivering great customer service experience? Are you passionate about developing your career in Customer Service and working with amazing people? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion, we are hiring Service Desk Administrator in our SDA team. Within this role, you will deliver excellent customer service by helping our customers with their queries regarding the software portal, contracts investigation, submitting software support requests to our technical engineers, hands-on other non-technical requests.

What we’re looking for

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and responsibilities

• The first point of contact with the customer to support their query
• Compile and analyze customer requirements to give the best advice and resolve their query
• Help the customers with their technical issues by liaising with them with our Technical support Engineers
• Take, own and close the customer support requests as assigned, seeking support where required
• Fully document every query, including all resolution steps to ensure documentation best practices
• Protect confidential and sensitive information and materials
• Collaborate with other team members to provide high-quality support

Competences

• Fluency in English and German
• Excellent communications skills
• Excellent Customer Service skills
• Highly motivated to deliver outstanding services
• Strong team player
• Analytical thinking and troubleshooting mindset

Why Tek Experts?

We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments. We’re a modern, challenging and fast growing, business because of the success of our people. They are smart, curious, client-oriented and results-driven.
 
My Career. My Future. My Tek Experts.

Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
 

Start fulfilling your dreams
If you think you have what it takes to make a difference and want to work for a company that can offer you unlimited potential then apply for this position now and tell us more about what you can bring to our business. You can also check out our other jobs.

Apply now

What we offer you

A career, not a job

Be part of something great

Continuous personal and professional learning

Fast-track career

Global resources

Opportunity to realize your full potential

Unleash your potential

World-wide family

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