Quoting Coordinator

Quoting Coordinator

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We're growing rapidly. Would you like to join us? 

Join us at Tek Experts. We are a leading global provider of technical support and consulting services on behalf of the world’s largest IT companies. 

With 5,000 employees across six global offices, we have built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages and time zones.

About the role...

The Quoting Coordinator reports into the Head of Software Deal Operations (SW Deal Desk) organization and is a focal point consultant with Sales to help for the creation of support renewal opportunities and support their progress through the internal approval process and quote production.

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What you’ll be doing

    • Act as a first contact for the Regional Management and Sales teams regarding any questions on process, booking and pricing etc. offering them guidance on how to process the orders and book documents
    • Support Quoting and Booking for renewal transactions 
    • Tool requests and follow-up including X-Functional Engagement with Deal Desk and other deal approval personnel, including driving Budgetary Quoting process etc.
    • Verify and answer ad-hoc questions regarding licensing and renewals, as they relate to deals 
    • Occasionally supporting the Sales Management with updates to the tool (e.g. ensure Sales Reps do the updates in the tool as agreed with Management in the forecast calls) 
    • Providing Stack C quote support to the sales team 
    • Quarter end Process-monitoring deals Q2C, obtaining info as needed 
    • Country-specific Sales Ops assistance as needed 
    • Participate in local forecast calls and other team checks when requested by Sales Operations.
    • Contribute to success of the team quota
    • Demonstrates the ability to personally plan for the achievement of performance goals. 
    • Identify renewal accounts and assisting in creating and sending quotes out in a timely manner.  This may also include consolidating renewal opportunities where appropriate, and helping to identify opportunities to upsell further Micro Focus solutions
    • Demonstrates basic level of proficiency of individual / group root cause analysis and solution proposal. 
    • Focus on daily telephone work (reminding/chasing)
    • Interacts extensively with internal / external customers. 
    • May be asked to support training of new team members within their level of expertise

what you'll be doing
skils required

What you'll need

  • Excellent Customer Service Skills
  • Intermediate knowledge of MS Office Software: Outlook, Power Point, Excel, etc.
  • Excellent phone presence and interpersonal skills
  • Excellent English. Written and verbal  

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Quoting Coordinator
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

Are you ready to join our team?

We’re a modern, challenging and fast growing business because of the success of our people. We are waiting for you!
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