Quality Analyst

Quality Analyst

Apply now

We're growing rapidly. Would you like to join us? 

Are you looking for a rapidly growing company to take your career to the next level? 
Do you have a passion for delivering best-in-class IT support directly to consumers? 
Does the opportunity to work across a range of market-leading technologies including Cloud, Security, Database, ERP and CRM systems interest you? 
Keen to develop your knowledge with an extensive range of training programs? 

Then this could be the role for you....

With offices in 7 locations around the world including Vietnam, China, Bulgaria, Nigeria, Costa Rica and Colorado Springs USA, this is your opportunity to join an international team of IT experts.

About the role...

We are hiring a Quality Analyst to be responsible for the continuous improvement of operations support service delivery. As part of a global team the Quality Analyst will be able to provide useful insights regarding delivery of service by  identifying gaps in process compliance, customer handling and operational best practices. 

Apply now

What you’ll be doing

    • Review support service requests in order to monitor compliance with procedures and best practices.
    • Responsible for identifying and resolving potential work quality issues to resolve customer satisfaction issues
    • Collaborate with managers regarding improvement areas and educational initiatives.
    • Document processes and procedures and establish control points to ensure compliance.
what you'll be doing
skils required

What you'll need

  • Strong relationship management– A collaborative nature and act as an advisor to support business continuous improvement
  • Clear communicator– Clear, concise and persuasive communication style adapted for multiple audiences, plus demonstrate effective writing, presentation skills, and proactive listening skills
  • Effective business management- An ability to undertake root cause analysis. You will be a logical thinker and use relevant data to find trends, problem characteristics and solve
  • Background in engineering related field
  • Experience in support services
  • Fluent in English, both written and conversational

Apply now

Our selection process

Apply now!

It’ll only take two minutes

Contact

We’ll contact you to tell you a little more about the process

Interview

If your profile matches what we’re looking for, we’ll invite you to an interview where we can get to know each other better
Quality Analyst
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

Are you ready to join our team?

We’re a modern, challenging and fast growing business because of the success of our people. We are waiting for you!
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