Quality Analyst

Quality Analyst

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We're growing rapidly. Would you like to join us? 

Are you looking for a rapidly growing company to take your career to the next level? 

Do you have a passion for delivering best-in-class IT support directly to consumers? 

Does the opportunity to work across a range of market-leading technologies including Cloud, Security, Database, ERP and CRM systems interest you? 

Are you keen to develop your knowledge with an extensive range of training programs? 

We’re Tek Experts, a leading global provider of technical support and professional services on behalf of the world’s largest IT companies. With 5,000 employees across seven global offices, we’ve built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages, and time zones.

We’re growing rapidly and looking for Technical Support Engineers to join one of our support teams. 

Join us and be part of something great!

About the role...

We are hiring a Quality Analyst to be responsible for the continuous improvement of operations support service delivery. As part of a global team, the Quality Analyst will be able to provide useful insights regarding the delivery of service by identifying gaps in process compliance, customer handling and operational best practices. 

Apply now

What you’ll be doing

    • Review support service requests in order to monitor compliance with procedures and best practices.
    • Identify and resolve potential work quality issues to resolve customer satisfaction issues
    • Collaborate with managers regarding improvement areas and educational initiatives.
    • Document processes and procedures and establish control points to ensure compliance.
what you'll be doing
skils required

What you'll need

  • Strong relationship management: A collaborative nature and act as an advisor to support business continuous improvement
  • Clear communicator: Clear, concise and persuasive communication style. Ability to adapt for multiple audiences. 
  • Excellent written skills, ability to deliver presentation skills with proactive listening skills
  • Effective business management: An ability to undertake root cause analysis. You will be a logical thinker and use relevant data to find trends, problem characteristics and solve
  • A background in an engineering related field
  • Experience in support services
  • Fluent in English, both written and verbal

Apply now

Quality Analyst
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

Are you ready to join our team?

We’re a modern, challenging and fast growing business because of the success of our people. We are waiting for you!
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