Quality Analyst

Quality Analyst

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We're growing rapidly. Would you like to join us? 

Join us at Tek Experts. We are a leading global provider of technical support and consulting services on behalf of the world’s largest IT companies. 

With 5,000 employees across six global offices, we have built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages, and time zones.

About the role...

We are hiring a Quality Analyst to be responsible for the continuous improvement of operations support service delivery. As part of a global team the Quality Analyst will be able to provide useful insights regarding delivery of service by  identifying gaps in process compliance, customer handling and operational best practices. 

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What you’ll be doing

    • Review support service requests in order to monitor compliance with procedures and best practices.
    • Collaborate with managers regarding improvement areas and educational initiatives.
    • Document processes and procedures and establish control points to ensure compliance.
what you'll be doing
skils required

What you'll need

  • Green belt certification and/or quality assurance experience will be considered a plus
  • Background in engineering related field
  • Experience in support services
  • Experience developing projects, initiatives or improvement plans.
  • Fluent in English, both written and conversational
  • Experience in presenting to large audiences, both, in presence or virtual

Apply now

Quality Analyst
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

Are you ready to join our team?

We’re a modern, challenging and fast growing business because of the success of our people. We are waiting for you!
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