Guang Wang, Support Engineer, China

Meet Guang Wang,
Support Engineer,
China

“We’re like one big, happy family!"
I joined Tek Experts back in 2014. The company wasn’t as big as it is now, but I could still tell that it would be a good place for me to get lots of experience and build a great career in IT. I started as a Level 1 Support Engineer, but within a year I was promoted to Software Support Engineer Level 2. It’s excellent how quickly you can move up here.
 

Amazing teamwork

My job now is providing support to Level 1 Software and Level 1 Technical Engineers when they need and operational advice. Sometimes you’ll get a customer with an issue you’ve never heard before – that’s when the Level 1 Engineers will come to me for help.  For example, we recently had a customer who couldn’t back-up their files and couldn’t understand why it wouldn’t work. With some amazing teamwork, we quickly identified the issue helped him solve his problem. He was one happy customer.
 

Big, happy family

Everybody who works here seems to get on with each other – we’re like one big, happy family. I learn a lot from my colleagues on the technical skills and Japanese culture – especially the Level 3 Support Engineers. That’s what I hope to become soon. I already manage 20 Level 1 Engineers, but I’m ambitious and want to take on more responsibility. And the training you get here is amazing – I feel like I can achieve anything.
 

Friendly culture

I think I’m a nice manager, but I would say that wouldn’t I? I just want to help my team be the best it can be. I think that’s why I fit in so well at Tek Experts, as everybody is nice here, including the leaders. You can go up to anybody and ask for advice and get a helpful answer. I think it’s because we have an open and friendly company culture where everybody wants the same thing: to do an amazing job for the customer and our client.

If somebody were to ask me if they should apply for a software support engineer job at Tek Experts, I’d say “Go for it”. It’s an excellent company to work for and you’ll never be bored.
 

If you want to work for a friendly company where you will be given lots of opportunities to grow, you can! Find your perfect career today.>>

Rate this article to help us give you better content

     

Share:

This could be you, take a look at our available roles.

Product Marketing Manager

We are looking for a Product Marketing Manager with experience in taking software products to market! This role is not about doing demos or presenting product features (although these may sometim...

Read more
Technical Writer

Position Purpose The Technical Writer is responsible for writing, creating, maintaining, and updating technical [1] documentation, including [2] online help, [3] user guides, system manuals, and ...

Read more
Technical Learning Design Manager

Do you have a deep understanding of the digital learning experience? Do you seek to improve the engagement of people who are considering what they need to learn in the process of learning? Tek Expe...

Read more
Global Digital Learning Manager

Do you seek to improve performance the of people who are in the process of learning, in a continuous learning environment? Are you interested in facilitating leadership training in front of senior ...

Read more
Service Desk Administrator

Do you have strong troubleshooting skills? Do you love delivering exceptional customer service? Are you looking for a rapidly growing company to take your career to the next level? Tek Experts prov...

Read more
Critical Situation Manager

Are you able to stay calm in stressful situations? Can you make fast accurate decisions pulling the right team in to solve complex problems? Tek Experts provides business and IT outsourcing service...

Read more
Software Support Engineer Level 3 Autonomy

Do you have strong troubleshooting skills? Do you love delivering exceptional customer service? Are you looking for a rapidly growing company to take your career to the next level? Tek Experts prov...

Read more
Product Business Analyst

Are you looking to expand your career in business analysis in a rapidly growing company? Do you want to be responsible for delivering extraordinary software products across HR and IT ticketing tec...

Read more
IT Recruiter

Do you care about people and want to help make dreams happen? Do you have proven experience sourcing specialist talent for large global organisations? We are looking for an experienced IT Recruit...

Read more
Global Recruitment Manager - Business Enablement Recruitm...

Would you like to work in a fast paced group of privately owned companies? Can you drive efficiency and effectiveness through leadership and partnership to influence hiring decisions? Do you want t...

Read more
Load More

Interested in joining our fantastic team? Choose your location and see what we have available.

Don’t be a stranger! Sign up to get the latest news and jobs.
Don’t worry we know too many emails are annoying so we only send the good stuff.

I agree that I have read and understood the Website’s Terms of Use and Privacy Policy