Daniel Marín, Subject Matter Expert , Costa Rica

Meet Daniel Marín,
Subject Matter Expert ,
Costa Rica

“I enjoy being kept on my toes!”
I was brought into Tek Experts Costa Rica to help build a team from scratch. It was a big role, but my experience as both a software engineer and IT project manager meant that I was ready to take on the challenge.

The team has now been up and running for more than ten months and I’m very happy with what we’ve managed to achieve. We’ve a young and ambitious team who want to do the best job they can – they’re all very engaged in any training we deliver and strive for continuous improvement.
 

Constantly evolving software

The software we manage is a mobile device management product. It allows customers to manage the mobile devices their workforce uses to access company data. The product is easy to understand in terms of its functionality, but it gets more complex once you start to dig a little deeper. Integrations with third-party software and operating systems is particularly testing.

I’m a technology-focused Subject Matter Expert (SME), which means I need to keep up to date with how the product is evolving – because it’s cloud-based piece of software, it’s constantly shifting. Sometimes a feature will be introduced out of the blue, so I will need to quickly get my head around any changes and relay them to the team. I enjoy being kept on my toes!
 

Knowledge building

Experience with the product isn’t essential to work in the team, but it helps to have basic networking skills, an idea about cloud services and a curious mindset about mobile devices. I developed an understanding of the product through self-learning. I got a set of material from some of the SMEs that already worked here, which helped me ramp up. We also have a really good relationship with the client, so once we’d done our initial knowledge building, they came in to give us some in-depth training.

Knowledge building is a big thing here. The company believes that success is built on open communication. I share knowledge with my colleagues on a day-to-day basis, while we also have weekly meetings to ensure that nothing gets missed. There’s synergy between all of us.
 

Open culture

This informal communication extends to the relationship I have with my manager. We talk about things fairly conversationally. I really like that he discusses operational projects with me, as well as the day-to-day stuff.

I think the open culture also encourages people to take on more responsibility. I’ve already seen a couple of guys, who I interviewed initially, move up to become top performers in the team – that’s very satisfying. 

 

If you have a collaborative nature have excellent IT skills and want to contribute to a winning team check out jobs in Costa Rica  >>

Rate this article to help us give you better content

     

Share:

This could be you, take a look at our available roles.

Learning Design and Program Manager

Do you have a deep understanding of the digital learning experience? Do you seek to improve the engagement of people who are considering what they need to learn in the process of learning? We are ...

Read more
Global Learning Delivery and Performance Manager

Do you seek to improve performance the of people who are in the process of learning, in a continuous learning environment? Are you interested in facilitating leadership training in front of senior ...

Read more
Global Head of HR Operations

Are you a senior HR Leader working in a young international company? Do you have a passion to drive a company way of working to energise and excite your employees? Can you work on a global scale wi...

Read more
Internal Communications Manager

Do you want to be part of a team responsible for building the tools and programs that allow employees to communicate, share and collaborate? Do you want to play a key part in the development and de...

Read more
Total Rewards Analyst

Do you want to work on a global scale with colleagues from different cultures? Do you want to play a key role in defining and delivering rewards packages?  The Total Rewards Analyst role suppo...

Read more
Head of Client Services

Do you have a passion for IT Service Management? Do you have strong leadership experience in large scale projects? Tek Experts provides business and IT outsourcing services, and we take intense pri...

Read more
Client Site Leader

Do you love delivering IT support? Do you want to be responsible for delivering extraordinary customer support across a range of technologies? Are you looking for a rapidly growing company to take ...

Read more
Quality Business Partner

The Quality Business Partner will be a business leader across locations and will serve as a strategic quality business partner between regional and global business functions; Will be responsib...

Read more
Dynamics Software Support Engineer

Are you a natural problem solver? Do you have an interest in different technologies and IT? Do you think you can deliver exceptional customer service? Tek Experts provides business and IT outsourci...

Read more
Cloud Specialist - Software Support

Are you a natural problem solver? Do you have an interest in different technologies and IT? Do you think you can deliver exceptional customer service? Tek Experts provides business and IT outsourci...

Read more
Cloud Specialist - Network Support

Are you a natural problem solver? Do you have an interest in different technologies and IT? Do you think you can deliver exceptional customer service? Tek Experts provides business and IT outsourci...

Read more
Microsoft Dynamics CRM Specialist

Do you have a passion for training and mentoring? Do you have a strong Microsoft Dynamics CRM experience? Tek Experts is growing and as a result are looking for passionate people to join our larges...

Read more
Load More

Interested in joining our fantastic team? Choose your location and see what we have available.

Don’t be a stranger! Sign up to get the latest news and jobs.
Don’t worry we know too many emails are annoying so we only send the good stuff.

I agree that I have read and understood the Website’s Terms of Use and Privacy Policy