Portuguese-Speaking Commercial Relationship Manager

Portuguese-Speaking Commercial Relationship Manager

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We're growing rapidly. Would you like to join us? 

Are you passionate about customer service? 

Are you looking for an organization where your career can develop rapidly?
 
Do you want to gain global experience and move into an environment of IT support learning new technologies? 
 
Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.

About the role...

As a Commercial Relationship Manager, your role is to investigate and resolve customer escalations that are escalated outside of the designed support model. To be successful in this role you will need to have clear and professional communication skills appropriate for stakeholders on the Executive team, Legal and PR (Public Relations) teams.

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What you’ll be doing

    • You will provide enterprise-level customer service support by effectively acting as a single point of contact to the customer whilst a technical team resolves critical system issues. 
    • Triage incident service request by email, inbound and outbound phone calls, or web portal as a point of contact.
    • Identify and assign the incident to the appropriate severity level, category, priority, team and engineer.
    • Manage the lifecycle of the incident to ensure the customer’s incident is resolved proactively communicating all updates.
what you'll be doing
skils required

What you'll need

  • Live in Colorado Springs, CO area (USA) or willing to move to the area at your expense
  • Fluency in English and Portuguese - both written and verbal to B2 Level
  • Minimum of 1 year of work-related experience in a customer service position
  • Interest in troubleshooting and problem research; collaborating with other engineers as necessary

Applicants must be legally authorized to work in the United States.  This role is not eligible for Visa sponsorship.

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Portuguese-Speaking Commercial Relationship Manager
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items. 


Are you ready to join our team?

We’re a modern, challenging and fast growing business because of the success of our people. We are waiting for you!
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