Ops Manager Professional Services

Ops Manager Professional Services

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We're growing rapidly. Would you like to join us? 

Do you have a passion for managing the delivery of world class professional services?
Are you looking for a rapidly growing company to provide you with interesting new challenges?

Join us at Tek Experts. We are a leading global provider of technical support and professional services on behalf of the world’s largest IT companies. 

With 7,000 employees across six global offices, we have built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages and time zones.

About the role...

Due to our rapid expansion, we are looking for our Operations Manager - Professional Services. We are expanding our services portfolio introducing both Managed and Implementation services under our Professional Services division

This role will be responsible for the strategic and tactical direction and management of the  Professional Services teams within your respective region, working together with local owners and others Program Manager - Professional Services in order to establish and manage the customer relationship, be responsible to define/ lead client professional service engagements and to develop new business opportunities, lead client discussions and develop engagement strategies to address client business needs. 

This role will also lead the contract negotiation/ manage day-to-day commercial and team activities, monitor progress for the successful delivery of all project works/solutions.

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What you’ll be doing

    • Manages the customer relationship road map from a strategic relationship perspective.
    • Negotiates contract terms and/or amends established contract terms and Service Level Agreements (SLAs) with customers.
    • Demonstrated strategic capability to look beyond the customer and understand the end market and industry.
    • Owns the execution of operational SLA delivery and escalations.
    • Responsibility for projects Profit & Loss (P&L) as well as Contract pricing.
    • Defines/ Manages the Team organization structure and staffs appropriately for effectively support customer contract terms and SLAs.
    • Manages the performance, developments, and rewards for direct reports.
    • Full responsibility for continuous improvement of customer relationship performance metrics and customer satisfaction.
    • Manage a team of 50 or more employees.
    • Report directly to the Global Head of Professional Services.
what you'll be doing
skils required

What you'll need

  • Excellent communication skills.
  • Advanced contract and negotiation knowledge/experience at a more strategic level.
  • Strong proficiency in Request for Proposal (RFP) process
  • Leadership/people-management skills.
  • Strong customer service skills and experience.
  • Strong financial and analytical ability
  • Bachelor's Degree required. Master’s degree preferred.
  • Degree in Information Technology, Finance/Accounting, or Business Management preferred.
  • Eight (8) to ten (10) years work-related experience required, preferably in IT Professional Services fields.
  • Minimum of 5 years management experience required.

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Our selection process

Apply now!

It’ll only take two minutes

Contact

We’ll contact you to tell you a little more about the process

Interview

If your profile matches what we’re looking for, we’ll invite you to an interview where we can get to know each other better
Ops Manager Professional Services
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

Are you ready to join our team?

We’re a modern, challenging and fast growing business because of the success of our people. We are waiting for you!
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