Operations Manager

Operations Manager

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We're growing rapidly. Would you like to join us? 

Are you looking for a rapidly growing company to take your career to the next level? 
Do you have a passion for delivering best-in-class IT support directly to consumers? 
Does taking responsibility for delivering extraordinary customer service while travelling the world interest you? 

Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.

About the role...

We’re looking for a superstar Global Head of Office 365 to join our management team. With a background in IT support and extensive customer experience, you will monitor, grow and lead the overall performance and targets of your staff setting and surpassing targets. Your success will be driven from your previous experience of leading support teams of at least 500 people spread across the globe. Reporting to the Chief Operations Officer, you will have complete control to deliver exceptional customer support 24/7 worldwide, for a leading global tech company.

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What you’ll be doing

    • Pro-actively manage client, staff and organizational requirements to meet key customer KPI`s and SLA’s including accurate reporting of performance and delivery; 
    • Ensure effective client delivery through management of headcount, talent acquisition; lines of communications with internal and external partners, performance management and people development; 
    • Take ownership of business processed which may involve building new or improving current processed and then implementation and maintenance; 
    • Ensure stakeholders (internal and external) are proactively managed including senior client contacts, international stakeholders and partners including such areas as operational updates, plans and issues and business and workflow reviews to diagnose areas of improvement; 
    • Driving CSAT and pushing for reaching an extra mile – growth and expansion for LOBs based in partnership and ace results; 
    • Client Interaction – managing the relationship and brand; Innovation to improve efficiency and effectiveness of service delivery;
    • Manage action planning and implementation of outcomes by ensuring effective reporting is in place.
what you'll be doing
skils required

What you'll need

  • A background in delivering commercial support is critical;
  • 10+ years of relevant experience in the IT/BPO sector;
  • Strong organizational, planning, leadership and management skills with presentations skills all delivered with a confident and professional manner;
  • Experience leading a support team of at least 300 global team members;
  • Excellent soft skills including critical thinking, decision making, conflict resolution, influence and negotiation skills;
  • Experience in multinational environment; 
  • Committed to self-development and the development of others
  • Helping you become the best you can be.

We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments. We’re a modern, challenging and fast growing, business because of the success of our people. They are smart, curious, client-oriented and results-driven.

This is your opportunity to express yourself and to be recognized for your contributions.

We are looking forward to meeting our new key leader to drive our business to the next level. Is this you?

Apply now

Our selection process

Apply now!

It’ll only take two minutes


We’ll contact you to tell you a little more about the process


If your profile matches what we’re looking for, we’ll invite you to an interview where we can get to know each other better
Operations Manager
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

Are you ready to join our team?

We’re a modern, challenging and fast growing business because of the success of our people. We are waiting for you!

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