Operations Manager

Operations Manager

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We're growing rapidly. Would you like to join us? 

Are you a natural leader who excels in driving top performance from your team?
Do you want to gain global experience working with a fast-growing IT Support company?

Join us at Tek Experts. We are a leading global provider of technical support and consulting services on behalf of the world’s largest IT companies. 

With 7,000 employees across six global offices, we have built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages, and time zones.

About the role...

We are hiring an Operations Manager. As part of our local management team, you will oversee and lead performance, monitoring overall KPIs and targets in your team. We care about the work we do, the companies we partner with and the customers they serve and we believe our people are critical to our success.  
Ideally, you will be from an IT support background and have extensive experience in delivering support to enterprise consumers. You will have a team of approximately several hundred and have a client-facing role.

Learn more

What you’ll be doing

    • Onboard a team of specialists and developing the business unit knowledge in Tek Experts 
    • Ensure that the support team meet KIPs and SLA 
    • Participate in the review processes and workflow to diagnose areas for improvement 
    • Create, implement and maintain business processes 
    • Proactively proposes improvement plans where gaps are noticed 
    • Performance management and people development 
what you'll be doing
skils required

What you'll need

  • Demonstrable experience leading a support team of at least 20 team members 
  • Strong organizational, planning, leadership and management skills with a confident and professional manner 
  • Strong English communication skills with excellent presentation skills 
  • Excellent soft skills, including conflict resolution, influence and negotiation skills 
  • Critical thinker and ability to make decisions 
  • Ability to work under pressure in a highly targeted environment
  • Committed to self-development and the development of others

Apply now

Our selection process

Apply now!

It’ll only take two minutes

Contact

We’ll contact you to tell you a little more about the process

Interview

If your profile matches what we’re looking for, we’ll invite you to an interview where we can get to know each other better
Operations Manager
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

Are you ready to join our team?

We’re a modern, challenging and fast growing business because of the success of our people. We are waiting for you!
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