Operations Manager for Professional Services

Operations Manager for Professional Services

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We're growing rapidly. Would you like to join us? 

Have you considered how to take your career to the next level?
Do you have a passion for delivering world class services directly to consumers?
Does taking responsibility for delivering extraordinary customer service whilst travelling the world interest you?
Are you looking for a rapidly growing company to provide you with interesting challenges?


Tek Experts takes great pride in enabling companies to handle & scale their business operations.

We believe we can make the world work better by delivering transformative growth for our customer.

What do we do?

Tek Experts provide the perfect blend of people and technology. We provide world class technical support, managed services and professional services solutions for the digital age for of our customers, where our people deliver exceptional services.
We believe technology should be an enabler; provide timely data and insight that equips our front-line teams to better serve customers anywhere in the world, we see customer as partners and as, so we work with them and not just for them.

About the role...

Due to our rapid expansion we are looking for our Program Manager - Professional Services. 
This role will be responsible for the strategic and tactical direction and management of the  Professional Services teams with in the region, working together with local owners and others Program Manager - Professional Services  in order to establish and manage the customer relationship, be responsible to define/ lead client professional service engagements and to develop new business opportunities, lead client discussions and develop engagement strategies to address client business needs. 

This role will also lead the contract negotiation/ manage day-to-day commercial and team activities, monitor progress for successful delivery of all project works/ solutions.

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What you’ll be doing

    • Manages the customer relationship road map from a strategic relationship perspective.
    • Negotiates contract terms and/or amends established contract terms and Service Level Agreements (SLAs) with customers.
    • Demonstrated strategic capability to look beyond the customer and understand the end market and industry.
    • Owns the execution of operational SLA delivery and escalations.
    • Responsibility for projects Profit & Loss (P&L) as well as Contract pricing.
    • Defines/ Manages the Team organization structure and staffs appropriately for effectively support customer contract terms and SLAs.
    • Manages the performance, developments, and rewards for direct reports.
    • Full responsibility for continuous improvement of customer relationship performance metrics and customer satisfaction.
    • Manage a team of minimum 50 employees.
    • Report directly to the Global Head of Professional Services.
what you'll be doing
skils required

What you'll need

  • Excellent communication skills.
  • Advanced contract and negotiation knowledge/experience at a more strategic level.
  • Strong proficiency in Request for Proposal (RFP) process
  • Leadership/people-management skills.
  • Strong customer service skills and experience.
  • Strong financial and analytical ability
  • Bachelor's Degree required. Master’s degree preferred.
  • Degree in Information Technology, Finance/Accounting, or Business Management preferred.
  • Eight (8) to ten (10) years work-related experience required, preferably in IT Professional Services fields.
  • Minimum of 5 years management experience required.

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Our selection process

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It’ll only take two minutes

Contact

We’ll contact you to tell you a little more about the process

Interview

If your profile matches what we’re looking for, we’ll invite you to an interview where we can get to know each other better
Operations Manager for Professional Services
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

Are you ready to join our team?

We’re a modern, challenging and fast growing business because of the success of our people. We are waiting for you!
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