Office 365 Subject Matter Expert

Office 365 Subject Matter Expert

Apply now

We're growing rapidly. Would you like to join us? 

Do you have a passion for training and mentoring?
Do you have a strong Microsoft Office 365 experience?

Join us at Tek Experts. We are a leading global provider of technical support and consulting services on behalf of the world’s largest IT companies. 

With 7,000 employees across six global offices, we have built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages and time zones.

About the role...

As an SME, your role brings together the technical competencies of Microsoft products and management in the areas of incident, change, problem, capacity and configuration management plus people development.

Working with our support teams, quality assurance team and training and development department, you will have accountability to ensure Tek Experts is sufficiently trained and supported when answering technical customer queries from clients and their customers.

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What you’ll be doing

    • Plan, create content, deliver training in our learning management system and in person for our teams.
    • Collaborate with training and development for feedback, impact, versioning, update and report of the courses.
    • Be accountable for the quality department needs.
    • Meet with software support engineers once per week, review what works well and what needs improvement.
    • Work with operations manager for project needs and new implementations following include (training, processes, selection).
    • Assist management with technical recovery calls to clients when needed using technical knowledge and discretion to rapidly figure out an appropriate course of action.
    • Assist with daily and weekly radar sessions providing case reporting details that can help with the analysis of case trends.
    • Provide specific feedback into advanced cases to the Managers contributing with customer software support engineers development.
    • Help identify difficult topics and knowledge gaps on the team, liaising as needed with Client partners and colleagues collaborating in projects.
    • Seeks supplemental training to improve performance and develop specialization. develop the training roadmap to Be provided to the department trainers for delivery.
    • Assist with new hire interviews to evaluate candidate’s level of expertise, profiles, skillset and capabilities desired for the required team/business unit. create and apply the technical tests in order to Provide and facilitate a proper hiring decision.
what you'll be doing
skils required

What you'll need

  • Microsoft Office 365 knowledge expert– A thorough knowledge of Microsoft Office 365 and a desire to share that knowledge with others.
  • Strong relationship management– A collaborative nature and act as a technical advisor in strategic committees.
  • Clear communicator– Clear, concise and persuasive communication style adapted for multiple audiences, plus demonstrate effective writing, presentation skills, and proactive listening skills
  • Effective business management- An ability to undertake root cause analysis. You will be a logical thinker and use relevant data to find trends, problem characteristics and solve.

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Our selection process

Apply now!

It’ll only take two minutes

Contact

We’ll contact you to tell you a little more about the process

Interview

If your profile matches what we’re looking for, we’ll invite you to an interview where we can get to know each other better
Office 365 Subject Matter Expert
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

Are you ready to join our team?

We’re a modern, challenging and fast growing business because of the success of our people. We are waiting for you!
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