Jingran Tian, Quality Assurance Specialist , China

Meet Jingran Tian,
Quality Assurance Specialist ,

"Within days of joining Tek Experts, I was being trained to be a manager."

As a Quality Assurance Specialist, I monitor my team’s interactions with customers and look at what they’re doing well and where there’s room for improvement. When I do give them feedback, I try to sandwich any constructive criticism with positive feedback. Most people are open to criticism, which makes my job easier.

I also speak to the client to understand any changes to the way they do business which affect us. Our client is a large, fast-paced IT specialist – they’re constantly changing their processes and the structure of the organization. It’s my job to understand why they’re making the changes, so that I can educate the team to keep up.

Tek Experts DNA

Another part of my job involves recruiting and training new hires. When assessing candidates, I look for people who have got the Tek Experts DNA. By that, I mean…

· A sense of responsibility. I want to see that they have the initiative to achieve things own their own.
· Great communication skills. In IT support, you’re dealing with escalations and critical issues, so you need to word things in a way that the customer can understand and accept.
· A team player mindset. We deal with complicated issues and processes every day, so it’s important that people are prepared to share their ideas and best practices with the team, so that we improve together.

Becoming a manager

Tek Experts offered me my first job back in China, having been educated in Canada, which included five years completing an electrical engineering degree. Within a couple of days of joining Tek Experts China, my manager sat me down to discuss where I wanted to go in the future. He said you can either grow your technical expertise or you can work towards being a manager – and I chose manager!

From then on, he involved me in management tasks, telling me what I was doing right and what I could do differently in the future – he was like my very own QA specialist!

After switching to the CritSit team, my new manager, Cherry, has been just as helpful. It is with my managers’ guidance that I’ve become the man I am today. In the future, I hope to  become a Team Manager.

Open, relaxed culture

The culture at Tek Experts China is very similar to the companies I worked at in Canada. People are relaxed but professional. In Tek Experts China, however, people are probably a bit more dedicated, which is down to the Asian culture.

We do lots of company events, social activities and celebrate the different festivals. It’s a fantastic place to work. As we’re always mixing with each other, I have lots of friends outside my team. It doesn’t matter how long you’ve been at Tek Experts China, you’ll make friends in no time.

Want to make great friends while you work? Check out our current crop of jobs in Dalian>

Rate this article to help us give you better content



This could be you, take a look at our available roles.

Global Head of HR Operations

Are you a senior HR Leader working in a young international company? Do you have a passion to drive a company way of working to energise and excite your employees? Can you work on a global scale wi...

Read more
Internal Communications Manager

Do you want to be part of a team responsible for building the tools and programs that allow employees to communicate, share and collaborate? Do you want to play a key part in the development and de...

Read more

Sorry we don't currently have any roles in this category. Why not sign up to our job alerts email

I agree that I have read and understood the Website’s Terms of Use and Privacy Policy
Service Desk Administrator

Are you looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and get extensive training on customer service and high-en...

Read more
Technical Support Engineer

Are you a natural problem solver? Do you have an interest in different technologies and IT? Do you think you can deliver exceptional customer service? Tek Experts provides business and IT outsourci...

Read more
Technical Support Advocate

Are you able to stay calm in stressful situations? Can you make fast accurate decisions pulling the right team in to solve complex problems? Tek Experts provides business and IT outsourcing service...

Read more

Sorry we don't currently have any roles in this category. Why not sign up to our job alerts email

I agree that I have read and understood the Website’s Terms of Use and Privacy Policy
Load More

Interested in joining our fantastic team? Choose your location and see what we have available.

Don’t be a stranger! Sign up to get the latest news and jobs.
Don’t worry we know too many emails are annoying so we only send the good stuff.

I agree that I have read and understood the Website’s Terms of Use and Privacy Policy