George Strimenos, Azure Subject Matter Expert, USA

Meet George Strimenos,
Azure Subject Matter Expert,
USA

"I’m empowered to design my own training where I think it’s necessary."

The initial three-month period at Tek Experts USA was one of the most exciting and challenging experiences of my career. As the Subject Matter Expert for Azure, I was brought on board to train the Support Engineers, analyze business processes, design training, and share knowledge. It was a challenge that helped me to grow
and develop more than I had done for years.

Six months on, the team is really shifting gears. The metrics are looking good – we’re meeting our KPIs – and the verbal feedback from the client has been very positive, too. Sure, there's still room for improvement, there always is, but at Tek Experts USA we believe in continuous improvement.
 

Positive energy

I previously worked in a similar role at Hewlett Packard Enterprise, so I was used to putting the customer first in an IT support context. The difference at Tek Experts is that everything is done with a positive energy. I think that energy is borne out of the culture, the core values and the growth rate within the company.

The three key things that appealed to me most about Tek Experts were the energetic culture, the employee training and development responsibility, and the opportunity to work with Cloud computing.
 

Control over training delivery

I’ve delivered training in the past but the difference here is that I’m empowered to design my own training where I think it’s necessary. I spend a lot of time doing engineer case reviews, looking for knowledge gaps in the team. Then, I set about developing training for the engineers to fill those gaps. Sometimes training is devised from existing material, but it’s very much up to me decide what we deliver. Its very rewarding.

One of the courses I deliver is a Cloud Fundamentals class. Often engineers come to Tek Experts limited experience working with this new technology, just because it's so new and changing. So we must start with the basics to ensure they all understand how we use and shape the Cloud technology to meet our clients and their customer needs. I’m setting engineers up for a successful career here. Once they know about the Cloud, they go into the specific training for their line of support.
 

Blending work with social life

In the past, I’ve tried to keep work and social life separate but that's changed since I started at Tek Experts USA. We recently had some colleagues from our Costa Rica site come over and I really enjoyed showing them around Colorado Springs.

The Springs is a great place to live – I’ve lived here for 20 years – so it was nice to see the place through their eyes. I took them on hikes at the Garden of the Gods and we walked the Seven Bridges Trail.
 

If you need to take your career in IT support to another level, check out our latest roles here>>

Rate this article to help us give you better content

     

Share:

This could be you, take a look at our available roles.

Learning Design and Program Manager

Do you have a deep understanding of the digital learning experience? Do you seek to improve the engagement of people who are considering what they need to learn in the process of learning? We are l...

Read more
Global Learning Delivery and Performance Manager

Do you seek to improve performance the of people who are in the process of learning, in a continuous learning environment? Are you interested in facilitating leadership training in front of senior ...

Read more
Head of Talent Acquisition Operations

Would you like to work in a fast paced IT company? Can you drive efficiency and effectiveness through leadership and partnership to influence hiring decisions? Do you want to be part of a team that...

Read more
IT Systems Administrator

Are you a passionate IT professional? Are you looking for a global environment offering excellent career opportunites? Tek Experts provides business and IT outsourcing services, and we take intense...

Read more
Receptionist

Are you looking for an organization where your career can develop rapidly within a short time frame? Do you enjoy being the welcoming face of your organisation? Tek Experts provides business and IT...

Read more
Recruitment Marketing Manager

Are you a passionate marketing professional? Are you looking for an environment where you can drive innovation and promote a rapidly expanding organization? Tek Experts has a superb opportunity to ...

Read more
Global Instructional Design and Professional Development ...

A person in this role seeks to understand the specific nature of human performance in an organization, applies a variety of learning pedagogies, makes learning technology choices, and designs curri...

Read more
Technical Trainer Office 365

Are you looking for the best place to elevate your career in learning and development? Are you looking for an organization where your career can develop rapidly within a short time frame? Tek Exper...

Read more
Recruiter

Do you care about people and want to help make dreams happen? Do you want to be part of a team that deepens and diversifies the talent acquisition strategy of a global company on the go? We are lo...

Read more
Global Head of HR Operations

Are you a senior HR Leader working in a young international company? Do you have a passion to drive a company way of working to energise and excite your employees? Can you work on a global scale wi...

Read more
WIZE Product Manager

Are you a product manager with experience of HR technology? Do you want a new challenge for 2019? We are a people centric organization, and realized a need in the technology market for a comprehe...

Read more
Senior Technical Support Engineer - Office 365

Are you an experienced software support engineer looking for an organization where your career can develop rapidly within a short time frame? Are you interested in gaining global experience and get...

Read more
Technical Support Engineer - Office 365 Level 2

Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and get extensive training on hig...

Read more
Technical Support Advocate

Are you able to stay calm in stressful situations? Can you make fast accurate decisions pulling the right team in to solve complex problems? Tek Experts provides business and IT outsourcing service...

Read more
Technical Support Engineer - Developer

Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and get extensive training on hig...

Read more
Office 365 - Subject Matter Expert

Do you have a passion for training and mentoring? Do you have a strong Microsoft Office 365 experience? Tek Experts provides business and IT outsourcing services, and we take intense pride in helpi...

Read more
Azure Subject Matter Expert

Do you have a passion for training and mentoring? Do you have a strong Microsoft Azure experience? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping co...

Read more
Technical Team Manager

Are you looking to expand your career in IT leadership in a rapidly growing company? Do you want to be responsible for delivering extraordinary customer support across Microsoft Office 365? Tek Ex...

Read more
Operations Manager Office 365

Do you love delivering IT support? Do you want to be responsible for delivering extraordinary customer for enterprise based services across Office 365 products? Are you looking for a rapidly growin...

Read more
Customer Service Team Manager

Are you looking to expand your career in IT leadership in a rapidly growing company? Do you want to be responsible for delivering extraordinary customer support across the Azure Cloud? Do you have...

Read more
Head of Client Services

Do you have a passion for IT Service Management? Do you have strong leadership experience in large scale projects? Tek Experts provides business and IT outsourcing services, and we take intense pri...

Read more
Technical Support Representative - Tier 1

Do you love delivering great customer service? Have you worked in an environment where you support subscription sales or bill payment processes? Tek Experts provides business and IT outsourcing ser...

Read more
Senior Business Analyst

Are you looking to expand your career in business analysis in a rapidly growing company? Do you want to be responsible for delivering extraordinary software products across HR and IT ticketing tec...

Read more
Load More

Interested in joining our fantastic team? Choose your location and see what we have available.

Don’t be a stranger! Sign up to get the latest news and jobs.
Don’t worry we know too many emails are annoying so we only send the good stuff.

I agree that I have read and understood the Website’s Terms of Use and Privacy Policy