Junior Technical Support Engineer

Junior Technical Support Engineer

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We're growing rapidly. Would you like to join us? 

Are you a natural problem solver looking for a company where you can fast-track your career?

Do you want to gain global experience and get extensive training on high-end software products and solutions?

Join us at Tek Experts. We are a leading global provider of technical support and consulting services on behalf of the world’s largest IT companies. 

With 5,000 employees across six global offices, we have built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages, and time zones.

About the role...

As a customer-facing support engineer, your role will be to provide phone and email-based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Working on the Dynamics team you will be supporting customers experiencing difficulties with their relationship management system.  
Supported by our quality assurance team, domain experts and training, and development department. You will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.

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What you’ll be doing

    • Act as the advanced technical contact, delivering advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
    • Collaborate with domain experts (SME’s) and escalation managers when additional support is needed
    • Manage critical issues by setting customer expectations, devise and implementing action plans and professionally communicating to all parties involved
    • Seeks supplemental training to improve performance and develop a specialization. 
what you'll be doing
skils required

What you'll need

  • Technical University Degree 
  • Fluent English (written and verbal)
  • Strong researching, problem-solving, and troubleshooting skills
  • Adaptability to work independently and part of a team bringing in experts when needed
  • Excellent customer service skills
  • Passion for technology and learning
  • Some exposure to Microsoft technologies

Apply now

Junior Technical Support Engineer
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

Are you ready to join our team?

We’re a modern, challenging and fast growing business because of the success of our people. We are waiting for you!

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